Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jake Bryan

Jake Bryan

Summary

My name is Jake Bryan, I am a collaborative leader focused on exceeding expectations, driving growth, and streamlining operations to decrease costs and promote more organizational efficiency. I have been recognized for leadership, going above and beyond my responsibilities, and a clear, direct communication style. I have over 10 years experience in Customer Service, as well as 6 years Technical Service and repair, with technical certifications achieved over 10 years. I am high energy, customer focused, and always ready for the next challenge.

Overview

10
10

Years of Customer Service Experience

6
6

Years of Technical Experience

Work History

Customer Success Manager (Mid-Market)

Trackforce Valiant
06.2021 - Current
  • Exceeded expectations in every internal performance review 2 years in a row through meeting customer retention goals, annual revenue increases, and customer response times through CRM pipelines.
  • Strengthened internal employee product knowledge by providing training, training material, mentorship, and continued consultation to Support and Implementation departments.
  • Promoted to Mid-Market Customer Success Manager as a result of consistent and strong work ethic, leadership skills, and consistent retention goals met.

Artist Relations Manager

Freelance
06.2020 - Current
  • Working as Artist Relations for multiple festivals including Shabang Music Festival, and Mycelium Fest.
  • Achieved 100% on-time goals for stage performances and interviews at Shabang Music Festival 2023.
  • Established strong relationships with Artists and acted as the face of the company to ensure good reputation for future endeavors.
  • Collaborated and oversaw a team of volunteers responsible for adhering to artist requests, performances, and arrivals/departures.

IT Manager

Impact Inc.
06.2020 - 06.2021
  • Ensured 100% hardware uptime for over 500 internal employees, including hardware setup, consultation, and troubleshooting.
  • Managed company inventory, and helped shape company standards for employee tech.
  • Reduced company asset costs by performing computer repairs utilizing recall programs/REP Programs provided by manufacturers.

Genius

Apple Inc.
12.2015 - 06.2020
  • Achieved consistent on-time turnover for upwards of 15-30 hardware and software repair projects at one time.
  • Selected and Performed In-Store Management experience in which I oversaw employee time management. Achieved highest rate of on-time breaks and appointment turnover.
  • Achieved 97% Customer Satisfaction rating from 2018-2019 via Customer Feedback Surveys.

Sales Lead and Store Manager

Boltabout Inc.
10.2015 - 07.2017
  • Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Negotiated and Networked with local businesses to drive marketing initiatives for startup campaign.

Education

Associate of Business Administration -

Cuesta College
San Luis Obispo
05.2016

Skills

  • Hubspot CRM Certified
  • Microsoft Office Certified
  • SaaS Implementation Experience
  • Client Project Planning
  • Sales Experience
  • Growth Oriented
  • Leadership and Management Experience
  • Mac OS/iOS Certified by Apple
  • CompTIA A and CCNA Network Certified
  • Experienced in Startup environments

Timeline

Customer Success Manager (Mid-Market)

Trackforce Valiant
06.2021 - Current

Artist Relations Manager

Freelance
06.2020 - Current

IT Manager

Impact Inc.
06.2020 - 06.2021

Genius

Apple Inc.
12.2015 - 06.2020

Sales Lead and Store Manager

Boltabout Inc.
10.2015 - 07.2017

Associate of Business Administration -

Cuesta College

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