Jake Burrows
The Colony,TX
Summary
Experienced and dynamic Director of Operations with a proven track record of success in the vibrant nightlife industry, particularly in Austin and Dallas, Texas. I bring over 18 years of strategic leadership, operational excellence, and team management expertise to the table. Throughout my career, I've consistently driven operational efficiency, profitability, and customer satisfaction. In my most recent role, I spearheaded operations for a prominent nightclub company, overseeing teams of up to 100 individuals across multiple locations. A highlight of my achievements includes successfully launching two new venues for the organization, from conception to execution. These ventures required meticulous planning, resource allocation, and team coordination, all of which I orchestrated with precision to ensure seamless openings and sustained success.
Overview
14
14
years of professional experience
Work History
Director of Operations
Green Light Social
2019.06 - Current
- Led operations for two nightclub venues, overseeing all aspects of business operations including staffing, customer service, inventory management, financial performance, and compliance.
- Managed a team of over 100 employees, including bartenders, servers, security personnel, and support staff, fostering a culture of accountability, teamwork, and excellence.
- Successfully launched two new nightclub venues, from conception to execution, managing all pre-opening preparations, staffing, marketing initiatives, and operational logistics.
- Implemented strategic initiatives to optimize efficiency, enhance customer experience, and drive revenue growth, resulting in increased profitability and customer satisfaction across all venues.
- Developed and implemented standardized operating procedures, training programs, and performance metrics to ensure consistency and excellence in service delivery.
- Cultivated strong relationships with vendors, suppliers, and stakeholders to negotiate favorable terms, streamline procurement processes, and maintain high-quality product offerings.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
General Manager
Green Light Social
2015.04 - 2019.06
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels and decrease spoilage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Bar Manager
Chupacabra Cantina
2010.02 - 2015.04
- Purchased food and liquor and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Education
Business Marketing
SUNY At Fredonia
Fredonia, NYHigh School Diploma -
Waverly High School
Waverly, NY05.2003
Skills
- Price Structuring
- Employee Scheduling
- Employee Development
- Proficient in Toast
- Financial Oversight
- Strategic Planning
- Business Leadership
- Delegation
- Payroll Administration and Timekeeping
- Team Leadership
- Performance Analysis
- Budget Control
Timeline
Director of Operations
Green Light Social
2019.06 - Current
General Manager
Green Light Social
2015.04 - 2019.06
Bar Manager
Chupacabra Cantina
2010.02 - 2015.04
Business Marketing
SUNY At Fredonia
High School Diploma -
Waverly High School
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