Jake Calderon
Sunbury,PA
Summary
Proven in driving sales and enhancing customer satisfaction, my tenure at AT&T showcased my sales expertise and exceptional people skills. Skilled in teamwork and collaboration, I consistently met goals, leveraging problem-solving to exceed targets. My background spans retail to technical roles, emphasizing adaptability and a results-driven approach, with a focus on achieving a high level of customer service and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
AT&T
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Service Technician
Baker's Waterproofing
05.2022 - 03.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Machine Operator
J.M. Smucker Company
04.2021 - 09.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Plumber
Durabuilt Homes
02.2020 - 04.2021
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
- Complied with state plumbing codes throughout duration of each project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Machine Operator
Plygem
03.2017 - 02.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Landscaper
New Design Landscape & Stone Inc
09.2015 - 01.2017
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
Machine Operator Assembler
National Beef
02.2014 - 08.2015
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
Salesman
Aubrey Alexander Toyota
03.2013 - 10.2013
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
Bachelor of Arts - Cybersecurity
Western Governors University
No Degree - Business Marketing
Susquehanna University
06.2012
High School Diploma -
Selinsgrove Area School District
Selinsgrove05.2010
Skills
- Teamwork and Collaboration
- Sales expertise
- Retail Store Operations
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
Certification
CompTIA A+
Google IT Support Professional Certificate
Timeline
Service Technician
Baker's Waterproofing
05.2022 - 03.2023
Sales Associate
AT&T
09.2021 - Current
Machine Operator
J.M. Smucker Company
04.2021 - 09.2021
Plumber
Durabuilt Homes
02.2020 - 04.2021
Machine Operator
Plygem
03.2017 - 02.2018
Landscaper
New Design Landscape & Stone Inc
09.2015 - 01.2017
Machine Operator Assembler
National Beef
02.2014 - 08.2015
Salesman
Aubrey Alexander Toyota
03.2013 - 10.2013
Bachelor of Arts - Cybersecurity
Western Governors University
No Degree - Business Marketing
Susquehanna University
High School Diploma -
Selinsgrove Area School District