Jake Candelaria
Denver,CO
Overview
5
5
years of professional experience
Work History
Senior Customer Success Manager
Trustpilot
Denver, CO
07.2023 - Current
- Collaborate across team in strategic initiatives to increase KPIs for department overall including revamping onboarding process, productivity initiatives, Trustpilot review content regulations, and long-term department goals
- Focus on both personal & team attainment of goal by joining meetings, collaborating, and mentoring team members.
- Helped increase overall team goal attainment by 25% recent quarters
- Onboarded and trained 5 new CSMs onto Trustpilot team to excel in their roles and hit the ground running for long-term success
Customer Success Manager
Trustpilot
Denver, CO
08.2021 - 07.2023
- Strategically planned success for a portfolio of $2M in order to drive solutions that set long term strategies aligned with customer priorities
- Consistently hit quota by 140%+ by working with leadership, colleagues, and other departments to fulfill customer's goals and forecast for planned expansions
- Annual retainment of over 100% of YoY account value by driving home account success
Account Manager
Wix.com
Denver, CO
12.2020 - 08.2021
- Collaborated with fellow AM members to achieve group targets, frequently exceeding quotas by 150% or more
- Worked alongside leadership to expand WIX.com Account management into new sectors - Bookings, E-commerce, and restaurants
Account Executive
Effectv
Seattle, WA
06.2019 - 12.2020
- Achieved, on average, 135% to goal and managed a book of over $500,000 of renewable accounts
Education
Marketing
Colorado State University
Fort Collins, COSkills
- Google Analytics Certification
- Salesforce CRM
- Microsoft 365 CRM
- Planhat customer relationship
Timeline
Senior Customer Success Manager
Trustpilot
07.2023 - Current
Customer Success Manager
Trustpilot
08.2021 - 07.2023
Account Manager
Wix.com
12.2020 - 08.2021
Account Executive
Effectv
06.2019 - 12.2020
Marketing
Colorado State University