Summary
Overview
Work History
Education
Skills
Timeline
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Jake Castillo

Twentynine Palms,California

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problemss


Professional and knowledgeable experience in customer service. Highly efficient planning, problem-solving, and communication skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Cheryl Cook
05.2021 - 03.2024
  • Managed daily pricing, pricing calculations and pricing distribution to systems and counterparties.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Cook/Waiter/Till Operator

Erick Lundrigan
10.2021 - 09.2022
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Counted till at beginning of shift to confirm correct starting total.
  • Operated cash register to record transactions accurately and efficiently.
  • Led and directed team members on effective methods, operations and procedures
  • Prepared for and executed new menu implementations.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Education

High School Diploma -

Twenty-nine Palms High School
Twentynine Palms, CA
01.2019

Skills

  • Client Support
  • Team Communication
  • Corrective Actions
  • Adaptability and Flexibility
  • Time Management
  • Effective Planning
  • Multitasking Abilities
  • Listening Skills
  • Problem-Solving
  • Reliability
  • Teamwork and Collaboration
  • Customer Service

Timeline

Cook/Waiter/Till Operator

Erick Lundrigan
10.2021 - 09.2022

Front Desk Receptionist

Cheryl Cook
05.2021 - 03.2024

High School Diploma -

Twenty-nine Palms High School

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Jake Castillo