Jake Chamberlain
Lincoln,United States
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
10
10
years of professional experience
Work History
Store Manager
Kure CBD and Vape
Lincoln, NE
03.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Barber
Bethany Barbershop
Lincoln, NE
09.2020 - 02.2023
- Greeted customers, provided consultation services and identified customer needs.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Demonstrated knowledge of products available for sale in the store.
- Managed cash register transactions accurately and efficiently.
- Inspected equipment regularly to ensure proper functioning before use.
- Communicated effectively with customers to create a pleasant experience.
- Pre-booked future appointments to increase repeat business.
- Handled incoming phone calls and scheduled appointments.
Line Cook
Honest Abe's Burgers & Freedom
Lincoln, NE
04.2017 - 04.2020
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Ensured that all dishes were prepared according to recipe specifications.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Responded quickly to any customer complaints or concerns about their dining experience.
Operations Manager
Jason's Lawn and Landscapes
Lincoln, NE
05.2014 - 03.2017
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
Education
Barbers License - Barbering
College of Hair Design
Lincoln, NE05-2020
Associates in Business - Business
South East Community College
LincolnSkills
- Promotional planning
- Loss Prevention
- Store operations oversight
- Competitor Monitoring
- Shift Scheduling
- Project Management
- Customer Service Management
- Employee Training
- Supply Ordering
- Operations Management
- Recruiting and Hiring
- Leadership Development
- Strategic thinker
- Relationship building and management
Timeline
Store Manager
Kure CBD and Vape
03.2023 - Current
Barber
Bethany Barbershop
09.2020 - 02.2023
Line Cook
Honest Abe's Burgers & Freedom
04.2017 - 04.2020
Operations Manager
Jason's Lawn and Landscapes
05.2014 - 03.2017
Barbers License - Barbering
College of Hair Design
Associates in Business - Business
South East Community College
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