Jake Chang
Lawndale,CA
Summary
Dynamic leader with proven expertise in operations management and conflict resolution, honed at Starbucks and the United States Navy. Excelled in staff management, driving sales growth, and implementing safety protocols. Demonstrated exceptional mentoring abilities, enhancing team performance and achieving critical outcomes. Skilled in cash handling and fostering workplace safety, consistently delivering measurable results.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2024 - Current
- Cultivate a positive and protective environment for staff.
- Coached teammates to adhere to corporate guidelines.
- Implemented trend-based techniques to optimize drink and food sales growth.
- Implemented effective procedures for consistent and compliant cash operations.
- Encouraged skill development and growth through mentorship and guidance.
Parking Services
El Camino College Police
02.2023 - 04.2024
- Exceptional interpersonal skills for effectively resolving parking-related conflicts and addressing complaints.
- Diplomatically handles disputes, finding mutually beneficial solutions, and upholds a positive college image.
- Orchestrated collaborative efforts to ensure efficient event parking coordination for cadet programs.
- Partnered with various police sergeants and neighboring law enforcement stations.
- Educated cadets in efficient lost and found management practices.
Machinist Mate Third Class
United States Navy(Enlisted), National Naval Medical Center
06.2017 - 01.2023
- Led 100 working parties, demonstrating outstanding leadership as a team leader.
- Spearheaded comprehensive damage control initiatives in a high-stakes environment.
- Optimized training programs.
- Ensured smooth implementation of comprehensive educational initiatives.
- Demonstrated unwavering dedication by consistently working over 120-hour weeks.
- Secured mission-critical outcomes to uphold Navy standards.
- Conducted comprehensive firefighting exercises, totaling more than 250 hours.
- Displayed expertise in directing teams to achieve key objectives in challenging situations.
- Gained honorable discharge signifying loyalty and devotion to national service.
- Brought forward critical insights into effective teamwork and leadership.
- Enhanced ability to deliver measurable outcomes in future initiatives.
Education
Master Of Criminal Justice - Criminal Justice
El Camino College
Torrance, CAMaster Of Criminal Justice - Criminal Justice
Florida SouthWestern State College
Fort Myers, FLSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Operations management
- Conflict resolution techniques
- Policy enforcement
Languages
English
Native or Bilingual
Hawaiian
Limited Working
Spanish
Elementary
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Parking Services
El Camino College Police
02.2023 - 04.2024
Machinist Mate Third Class
United States Navy(Enlisted), National Naval Medical Center
06.2017 - 01.2023
Master Of Criminal Justice - Criminal Justice
El Camino College
Master Of Criminal Justice - Criminal Justice
Florida SouthWestern State College
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