Jake Chough
San Diego,CA
Summary
7+ years of restaurant experience, dependable and comfortable working in a fast-paced environment with knowledge and experience in upscale dining including a full bar. Adaptable and able to work well with others to accomplish a common goal.
Overview
10
10
years of professional experience
Work History
Mortgage Loan Officer
AMS Mortgage Services
02.2020 - 01.2024
- Self-generated all leads via social media marketing, cold calling and in person networking
- Closed initial deals with no prior mortgage experience and minimal training under a commission-only pay structure
- Helped clients understand and navigate the home buying process, including different loan options so they could make informed decisions
- Prequalified clients, collected appropriate documents, processed and input data, spoke with potential investors and structured loans
- Worked with underwriters to fix application problems and resolve issues
- Communicated with customers post-closing to congratulate and gauge satisfaction
- Explained reasoning for loan denial if deals did not go through, so client would understand and feel comfortable in order to maximize client retention
- Managed important deadlines for simultaneous loans
- Kept all parties of the deal updated at each milestone
- Had full oversight of every loan from initial conversation through closing
Waiter
Sorrento Ristorante
04.2018 - 02.2020
- Fast paced Italian dining in the heart of Little Italy
- Encouraged and convinced pedestrian traffic to come in
- Provided recommendations from an extensive list of wines, craft cocktails, and revolving list of craft beers
- Promoted specials and unique menu items to increase sales
- Made sure tables were properly set, water and bread was given promptly upon arrival, and used dishes were constantly removed to provide an elegant dining experience for the customer
- Reorganized table layout on the fly when needed to maximize available space or accommodate large groups
- Kept section clean from food debris and trash
- Used Micros POS to input customer orders and manage checks
- Daily side work as needed
- End of shift accounting to present to manager
- Filled in for weekday bartender when needed
Waiter/Foodrunner
Gaslamp Tavern
02.2018 - 05.2018
- Waited tables for local nightlife in a casual restaurant/bar
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Promoted weekly specials to increase restaurant sales
Waiter
Bangkok West Thai Cafe
02.2014 - 03.2018
- Full service restaurant with primarily business clientele during a fast paced weekday lunch rush
- Regularly ensured correct orders for tables of up to 20 guests on a highly customizable menu
- Helped organize new server roles by section as waitstaff was cut down to save restaurant money
- Regularly answered phone to accommodate the restaurant's high volume take-out business, while making sure not to jeopardize the experience of in-house diners
- Handled high-pressure situations with composure, maintaining excellent service standards during busy short-staffed shifts
- Helped coworkers when they were in the weeds to ensure smooth overall restaurant performance
- Preformed final sales accounting for each shift to present to owner
- Trained new employees on restaurant menu and procedures
- Daily side work as needed
Education
High School Diploma -
Mira Mesa High School
San Diego, CASkills
- 7 years of restaurant experience
- Strong customer service attitude
- Able to prioritize and multitask
- Comfortable and experienced serving a variety of dining levels
- Knowledgeable about local craft beers, wines, and general cocktail recipes and techniques
- In-depth understanding of serving food and attending to customers’ needs
- Able to work well with others to accomplish a goal
- Experienced handling a high volume of customers
Timeline
Mortgage Loan Officer
AMS Mortgage Services
02.2020 - 01.2024
Waiter
Sorrento Ristorante
04.2018 - 02.2020
Waiter/Foodrunner
Gaslamp Tavern
02.2018 - 05.2018
Waiter
Bangkok West Thai Cafe
02.2014 - 03.2018
High School Diploma -
Mira Mesa High School
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