Jake Cusson
Sheffield Lake,OH
Summary
Dynamic and dependable professional with extensive experience at Target, excelling in customer service and cash management. Recognized for enhancing workflow efficiency and fostering positive customer relationships. Proficient in POS systems and committed to maintaining high standards of organization and cleanliness, ensuring a seamless shopping experience. I have gotten employee of the month 2 times at Menards and I have taken a high potential employee class to learn the in and outs of the store and the systems like scheduling, payroll, sales goals and things like that.
Overview
4
4
years of professional experience
Work History
Stocker/sales Associate
Menards
10.2025 - Current
- Maintained optimal product availability by efficiently stocking shelves.
- Organized inventory and ensured accurate product labeling.
- Assisted customers in locating merchandise to improve shopping experience.
- Collaborated with team members to enhance stocking processes.
Cashier/customer Service
Target
11.2024 - 01.2025
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Collaborated with team members to uphold store standards and inventory accuracy.
- Adapted quickly to changing priorities during peak periods, ensuring smooth operations.
- Provided training and guidance to new cashiers, fostering team development and performance improvement.
Cashier
Walmart
09.2022 - 04.2023
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, ensuring a positive environment for customers.
- Handled cash management, including balancing registers at the beginning and end of shifts.
- Collaborated with team members to improve workflow during peak hours, enhancing service speed.
- Trained new cashiers on register operation and customer service protocols for consistent performance.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, promoting satisfaction and loyalty through effective communication skills.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Brookside High School
Sheffield Village, OH05.2026
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Heavy lifting
- Friendly and personable
- Loading and unloading
- Customer assistance
- Customer relationships
- Punctual and reliable
- Product restocking
- Merchandise stocking
- Cleaning procedures
- Clear communication
- Flexible schedule
- Energetic and outgoing
- Money handling
- Merchandise display
- Order receiving
- Safety processes and procedures
- Display assembly
- Product displays
- Performance improvement
- POS systems
- Loss prevention
- Equipment operation
- Signing and pricing
- Verbal and written communication
- Physical stamina
- Workflow efficiency
- Quick learner
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Exceptional time management skills
- Tech-savvy problem-solver with hands-on experience in PC building, automotive repair, and DIY upgrades Skilled in troubleshooting hardware/software issues and optimizing systems for performance
Timeline
Stocker/sales Associate
Menards
10.2025 - Current
Cashier/customer Service
Target
11.2024 - 01.2025
Cashier
Walmart
09.2022 - 04.2023
High School Diploma -
Brookside High School