Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jake Dalati

Irvine,CA

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

AT&T Store Manager

AT&T
09.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Helped to make my store as the top rated store with Google reviews in Orange County.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

CTEC Tax Preparer

DB Insurance Agency
05.2017 - Current
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Insurance Office Manager

Farmers Insurance Agency
02.2015 - 03.2020
  • Enhanced client satisfaction rates through personalized consultations and tailored policy recommendations.
  • Maximized agency profitability with diligent expense tracking, budget monitoring, and cost-saving measures.
  • Expanded market share with targeted marketing campaigns to attract prospective clients in niche industries.

Education

No Degree - Business Management

Fullerton College
Fullerton
01-2027

Skills

  • Customer service
  • Problem-solving
  • Store operations
  • Multitasking and organization
  • Team leadership
  • Friendly and positive
  • Operations management
  • Staff management
  • Sales expertise

Certification

  • Licensed RESL - Rea Estate Sales License
  • Licensed CTEC - Registered Tax Preparer

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

AT&T Store Manager

AT&T
09.2020 - Current

CTEC Tax Preparer

DB Insurance Agency
05.2017 - Current

Insurance Office Manager

Farmers Insurance Agency
02.2015 - 03.2020

No Degree - Business Management

Fullerton College

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