Jake Darrington
Random Lake,WI
Summary
Dedicated and results-oriented professional with a proven track record in management and team leadership. Eager to leverage my experience as a leader and individual contributor at MoLo Solutions to transition into a role where I can drive efficiency, foster team growth, and achieve departmental goals. Seeking a challenging role in a dynamic company where I can continue to grow as an individual and contribute value through my skills and experience.
Overview
11
11
years of professional experience
Work History
Truckload Account Specialist Lvl 1
MoLo Solutions
03.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Issue Resolution Team Lead
MoLo Solutions
03.2023 - 03.2024
- Lead and manage a team of 3 issue resolution representatives, providing guidance, support, and motivation to ensure team adherence and performance excellence.
- Set clear performance expectations, monitor team members' performance against KPIs, and provide regular feedback and coaching to drive individual and team success.
- Oversee the timely and effective resolution of customer concerns and accessorial requests, ensuring high levels of customer satisfaction and retention.
- Collaborate with cross-functional teams, including Customer Support, Operations, and Sales, to address complex issues and implement solutions that meet customer needs and company objectives.
- Identify opportunities to streamline processes, improve efficiency, and enhance the quality of issue resolution services. Implement best practices and innovative solutions to optimize team performance and customer satisfaction.
Issue Resolution Representative
Molo Solutions
07.2022 - 03.2023
- Manage multiple accounts, promptly addressing accessorial requests and resolving issues related to deliveries to ensure customer satisfaction.
- Collaborate closely with customers and carriers, communicating effectively to understand and address their concerns and facilitate timely resolutions.
- Consistently meet and exceed Key Performance Indicator (KPI) goals, demonstrating a commitment to excellence and continuous improvement. Began meeting KPI's set within the first month of being at the company.
- Work collaboratively with team members and cross-functional partners to identify and resolve issues efficiently.
Shipping and Receiving Clerk
Toro Co.
07.2021 - 06.2022
- Ensured accurate and timely shipment of packages to prevent missing deliveries or lost goods, maintaining accountability for each shipment's correctness and timeliness.
- Collaborated with the team to compile lists of expected deliveries, ensuring alignment between procurement and shipping processes.
- Received incoming shipments and completed necessary paperwork upon receipt, verifying accuracy and completeness of deliveries.
Inventory Specialist/Lot Tracer
Krier Foods Inc.
03.2018 - 06.2021
- Served as the primary point of contact for all customer-related inventory inquiries, ensuring prompt and accurate responses to meet customer needs.
- Verified previous day counts for production, maintaining accuracy in inventory records and supporting production planning.
- Managed orders to facilitate sales or production, ensuring timely fulfillment and minimizing disruptions to operations.
- Inspected and verified quantities of inbound and outbound shipments of ingredients, maintaining quality control standards and minimizing discrepancies.
Supervisor
United Parcel Service
07.2014 - 03.2018
- Managed and motivated a team of 6-10, with responsibility for training, scheduling, multitasking in fast paced environment, development and evaluation
- Ensure operations are organized and logistically efficient, while consistently incorporating safety and cost-reduction measures
- Monitor direct reports' data integrity with regards to time and attendance and key performance metrics.
Education
High School Diploma -
Franklin High School
Franklin, WI04.2012
Skills
- People Management
- Problem-Solving
- Employee Evaluation
- Collaboration
- Training and Development
- Process Improvement
- Reporting and Analysis
- Risk Management
- Communication
Timeline
Truckload Account Specialist Lvl 1
MoLo Solutions
03.2024 - Current
Issue Resolution Team Lead
MoLo Solutions
03.2023 - 03.2024
Issue Resolution Representative
Molo Solutions
07.2022 - 03.2023
Shipping and Receiving Clerk
Toro Co.
07.2021 - 06.2022
Inventory Specialist/Lot Tracer
Krier Foods Inc.
03.2018 - 06.2021
Supervisor
United Parcel Service
07.2014 - 03.2018
High School Diploma -
Franklin High School
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