Jake Davidson
Punta Gorda
Summary
Automotive Service Director with 10+ years of experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fixed Ops Director
Morgan Automotive Group
03.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Fixed Operations Director
Mazda
05.2021 - 03.2023
- CSI skilled
- Turned a half million dollar company to over a million
- Always top 10 in Mazda store sales
- Payroll, accounting
- Marketing
- Fast growing dealership I grew
- Hitting well over budget every month
Assistant Service Manager
Jaguar Land Rover
11.2018 - 05.2021
- In charge of shop and drive
- In charge of all loaners
- In charge of getting paid on warranty
- Stayed above CSI every month
- Certified by Land Rover Jaguar
- Making sure I'm available at all times for my clients morning and night.
- Making sure every Client is satisfied before they leave the building
- Certified on Warranty
Service Advisor
Sun Toyota
05.2016 - 12.2018
- Responsible for greeting and advising clients on service needs of their vehicles, while maintaining effective labor rate and hours of labor sold.
- Ensure all opportunities for sales are discussed with customers to maximize gross.
- Effective Team Leader for record breaking sales team for 2017, which achieved all sales goals.
- Utilize customers service skills to ensure satisfaction and maintain positive numbers for sales and CSI (Customer Satisfaction Index).
- Training Lead for all new employees on work related procedures and proper usage of proprietary software (Reynolds and Reynolds Ignite and ERA systems).
- Continue to ensure each customer is aware of their importance to the business and meet or exceed customer retention goals.
Service Advisor
Brandon Volkswagen
03.2016 - 05.2016
- Responsible for greeting and advising clients on service needs of their vehicles, while maintaining effective labor rate and hours of labor sold.
- Met all goals for dollars per repair order ($200+) and CSI.
- Used all mastered sales techniques to ensure all sales potentials are explored.
Service Advisor
Wesley Chapel Nissan
12.2015 - 03.2016
- Greeted customers upon arrival and discussed all current and future services due for their vehicle.
- Maintained above district and nation standard for CSI and Effective Labor.
- Ensured all sales performed and suggested were ethical and required.
Service Advisor
Brandon Honda
12.2014 - 12.2015
- Advised customers on arrival at service department of recommended services for vehicle.
- Discussed all potential services that department provides including detailing, accessories and mechanical repairs.
- Part of large team paving road for changing industry using new standard technologies to diagnose customers vehicles to determine cause of failures and common issues with vehicle.
Education
Bachelors of Science - Business Management
East Stroudsburg University
East Stroudsburg, PA01.2012
Skills
- Marketing expertise in branding
- Strategic planning abilities
- Proficient in Excel and Word
- Customer service proficiency
- Valet parking operations
- Auto service management skills
- Sales strategy development
- Account management experience
- Project management capabilities
- Business development focus
- Negotiation proficiency
- Knowledge of industrial equipment
- Inventory control systems
- Management experience
- Microsoft Office expert (10 years)
- Reynolds and Reynolds knowledge (5 years)
- Certified in CPR and AED training
- Leadership as captain of college lacrosse team
- Quick adaptability to new environments
- Sociable with strong networking skills
- Expertise in outside sales techniques
- Inside sales effectiveness
- Sales management practices
- Budgeting strategies
- Management
Certification
CPR Certification
CUST
Authorized to work in the US for any employer
Timeline
Fixed Ops Director
Morgan Automotive Group
03.2023 - Current
Fixed Operations Director
Mazda
05.2021 - 03.2023
Assistant Service Manager
Jaguar Land Rover
11.2018 - 05.2021
Service Advisor
Sun Toyota
05.2016 - 12.2018
Service Advisor
Brandon Volkswagen
03.2016 - 05.2016
Service Advisor
Wesley Chapel Nissan
12.2015 - 03.2016
Service Advisor
Brandon Honda
12.2014 - 12.2015
Bachelors of Science - Business Management
East Stroudsburg University
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