Jake Dean

Work History

Dean Facilities Consulting

06.2023 - 05.2024

Provided expert facility management consulting services to a diverse portfolio of small businesses, enhancing operational efficiency and cost-effectiveness
Conducted comprehensive facility assessments to identify improvement opportunities and developed customized action plans for clients
Implemented best practices in facility maintenance, space utilization, and energy management to optimize operational performance
Coordinated with vendors and service providers to negotiate contracts, manage relationships, and ensure high-quality service delivery
Advised on compliance with health, safety, and environmental regulations, reducing risks and ensuring safe workplace environments
Developed and delivered training programs for client staff, focusing on facility management best practices and operational procedures
Assisted clients in budgeting and financial planning for facility-related expenditures, identifying cost- saving opportunities and ensuring efficient resource allocation
Provided ongoing support and monitoring to ensure the successful implementation of recommended strategies and continuous improvement.

Randy’s Pizzeria

02.2020 - 05.2023

Remodeled and reopened a closed restaurant just before Covid-19 shutdowns in Pennsylvania
Ensured compliance with food safety and storage regulations, developed in-store marketing
Hired multilingual staff and designed service curriculum to enhance client experience
Analyzed and planned restaurant profitability and sales levels
Directed all aspects of restaurant operations
Monitored stock levels and ordered supplies as needed
Assisted in planning and managing menus.

Exit Facilities Solutions

01.2017 - 07.2022

Achieved 15% cost savings by enhancing facilities operations through detailed cost analysis and establishing staff productivity guidelines
Increased company profits by 60% through budget development and expense tracking
Developed a network of over 125 professional contacts, securing $24M in recurring revenue
Reduced waste by 22% through improved operations management and computerized maintenance
Minimized training time by 25% and increased productivity by 40% by developing cross-functional team procedures.

City Wide of Lehigh Valley

01.2016 - 12.2017

Ensured compliance with company guidelines and quality standards, achieving a 98% client retention rate and a 28% client acquisition rate
Trained night managers to monitor team interactions with service providers, improving operational workflow
Enhanced client relationships through sales calls and feedback analysis, leading to a 33% profit increase from existing clients
Developed client service policies, reducing customer service complaints by 50%.

Diversified Maintenance Systems

01.2012 - 12.2016

Established and managed a network of over 750 private subcontractor companies to support and staff multiple national accounts across the United States and Puerto Rico
Coordinated subcontractor activities, ensuring compliance with company standards and client requirements
Developed and maintained strong relationships with subcontractors to enhance service delivery and operational efficiency
Implemented performance tracking systems to monitor subcontractor performance and ensure high- quality service
Negotiated contracts and pricing with subcontractors to achieve cost savings and maintain budgetary goals.

Diversified Maintenance Systems

01.2012 - 12.2016

Managed customer service and account management for 65 store locations, increasing profits by 15%
Reduced turnover by 40% through effective employee training and disciplinary actions
Coordinated with HR and the District Manager to resolve work-related incidents, decreasing grievances by 25%.