Jake DeGroot
Mooresville,United States
Summary
Service Advocate with 3 years of experience in customer engagement and problem-solving. Demonstrated success in creating customer loyalty and enhancing customer satisfaction through excellent and efficient service. Proven track record in implementing strategies that improve customer experiences and drive further sales.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
Mooresville, United States
11.2022 - 06.2024
- Assist customers with product inquiries and returns, achieving high satisfaction ratings
- Foster customer loyalty through effective communication and problem-solving
- Maintain detailed records of customer interactions and resolutions
- Implement strategies to enhance customer experience, leading to measurable improvements
Cashier
Lowes Foods
Mooresville, United States
11.2021 - 11.2022
- Processed transactions efficiently, reducing wait times and improving customer satisfaction
- Answered questions for patrons, ensuring a positive shopping experience
- Collaborated with team members to maintain store cleanliness and organization
- Implemented promotional strategies, contributing to increased sales and customer engagement
Education
BBA - Business Administration
University of North Carolina At Charlotte
Charlotte, NC05.2028
High School Diploma -
Lake Norman High School
Mooresville, NC05.2024
High School Diploma -
Mitchell Community College
Mooresville, NC05-2024
Skills
- Customer Engagement
- Team Collaboration
- Conflict Resolution
- Sales
- Complex Problem-solving
- Complaint handling
Skills
Expert, Expert, Skillful, Beginner
Timeline
Service Advocate
Target
11.2022 - 06.2024
Cashier
Lowes Foods
11.2021 - 11.2022
BBA - Business Administration
University of North Carolina At Charlotte
High School Diploma -
Lake Norman High School
High School Diploma -
Mitchell Community College
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