Jake DeNooy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Firefighter/EMT position.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Headend Tech 2 Certified
Comcast, Xfinity
01.2022 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
Tech 1, Headend
Comcast, Xfinity
06.2019 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
CommTech 5, Network Maintenance
Comcast, Xfinity
05.2016 - 06.2019
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
CommTech 4, Network Maintenance
Comcast, Xfinity
01.2015 - 05.2016
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
Installation/Field Service Technician
Comcast, Xfinity
06.2002 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
High School Diploma -
Rocky MTN/Centennial High School
Fort Collins, COSkills
- Analytical and Critical thinking
- Teamwork and Collaboration
- Attention to Detail
- Computer Skills
- Customer Service
- Conflict Resolution
- Critical Thinking
- Excellent Communication
- Organization and Time Management
- PPE Use
- Customer Relations
- Verbal Communication
Accomplishments
Dedicated long time employee in the telecom industry. Passionate about all customers and their experience. Always willing to go above and beyond to ensure network stability. Highly self motivated employee rapidly advanced through many position throughout Comcast and most recently hired to one of the most sought after positions/departments in the organization
Timeline
Headend Tech 2 Certified
Comcast, Xfinity
01.2022 - Current
Tech 1, Headend
Comcast, Xfinity
06.2019 - Current
CommTech 5, Network Maintenance
Comcast, Xfinity
05.2016 - 06.2019
CommTech 4, Network Maintenance
Comcast, Xfinity
01.2015 - 05.2016
Installation/Field Service Technician
Comcast, Xfinity
06.2002 - Current
High School Diploma -
Rocky MTN/Centennial High School