Jake D. Ermis
Fort Hood,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CBRN Specialist
US Army
Fort Hood, Texas
04.2023 - Current
- Conducted chemical, biological, radiological, and nuclear (CBRN) assessments to ensure personnel safety.
- Developed and implemented training programs on CBRN response procedures for military personnel.
- Evaluated CBRN equipment performance and recommended improvements to enhance operational effectiveness.
- Led emergency response drills simulating CBRN incidents to improve team readiness and coordination.
- Collaborated with cross-functional teams to develop standard operating procedures for hazardous material handling.
- Conducted risk assessments for various missions involving exposure to chemical, biological, radiological, or nuclear agents, enabling informed decision-making processes.
- Enhanced team efficiency by streamlining CBRN equipment maintenance procedures and improving inventory management.
- Conducted thorough inspections of protective gear, ensuring proper fit and functionality for all personnel.
- Maintained detailed records of all CBRN incidents, providing valuable data for future planning and analysis.
Audio-Visual
BP Americas
Houston, Texas
07.2022 - 11.2022
- Regularly explored and studied new technologies to optimize business collaboration
- Coached all employees on new technology
- Setup and ran all large company events for IT and Audio-Visual needs
- Quickly and thoroughly assess a technical issue and find a solution
Lead Audio-Visual
BP Americas
Houston, Texas
08.2019 - 11.2020
- Regularly explored and studied new technologies to optimize business collaboration
- Purchased, installed and maintained new Audio-Visual equipment in eight BP USA offices
- Coached all employees on new technology
- Setup and ran all large company events for IT and Audio-Visual needs
- Lead IT for decommissioning two offices
- IT project manager for office move of 500 employees
- Assisted with change over to Windows 10 for entire company
- Implemented Microsoft Teams for entire company
Service Delivery Analyst/Audio-Visual support
Infosys BPO, BP Americas
Houston, TX
06.2017 - 08.2019
- Quickly and thoroughly assess a technical issue and find a solution
- Build and maintain relationships with service providers, vendors and consumers
- Maintained standards established by SLAs for performance and timeliness
- Support and setup workstations, mobile phones, printers and peripherals
- On call troubleshooting and desktop support
- Provide assistance and training for company software
- Coordinate and lead vendor support for surplus and recycle management
- Organize office moves
Microsoft Operations
Infosys BPO, Reno NV
Reno, NV
09.2016 - 06.2017
- Extensive reporting and reconnaissance of data pertaining to orders, invoicing, agreement processing, account setup, SKU creation, pricing and sales for Microsoft Xbox Publishers and Authorized Game Replicators
- Operations including manual processing of 3PP agreements and royalty invoicing for Microsoft’s Xbox game publishers
- Facilitated SKU creation and pricing setup for Microsoft 3rd party game publishers
- Maintained process standards defined by Microsoft Policy and Compliance teams
Microsoft Operations
Wimmer Solutions, Reno NV
Reno, NV
06.2015 - 09.2016
- Implemented a new ERP system for fulfillment of commercial Surface orders for over 120 Microsoft retail stores in the US, Canada, Puerto Rico and Australia
- Trained all team members on new ERP system and maintaining process compliance
- Investigated and completing inventory adjustments for stores
- Created sales orders, purchase orders and invoices for commercial orders
- Implemented automated invoicing system for all commercial orders
- Generated reports for shipping of orders, invoicing, sales and payments
- Oversaw commercial orders shipped from MS supply chain to customers
- Audited orders and invoicing for process compliance
- Created reports for manual warranty entitlement for purchased devices
- Worked with Tier 1 and Tier II IT teams for solutions delivery for technical issues
- Facilitated customer returns and refunds through ERP system
- Managed customer accounts and credit limits within ERP system
- Worked directly with retail stores Business Sales Specialists to resolve fulfillment or billing issues for commercial orders
Education
Plant and Environmental Science -
Texas A&M University
College Station, TX12-2014
Associates - Agriculture Science
Frank Phillips College
Borger, TX05-2012
Skills
- Able to analyze complicated data quickly and efficiently
- Experience in quickly identifying problems and successfully implementing solutions
- Able to identify and adjust priorities based on business needs
- Strong process mapping, analysis, design and optimization skills
- Excellent attention to detail
- Exceptional verbal and written communication skills, including experience with internal cross group collaboration and interactions with vendors and customers
- Excellent customer service skills
- Experience in training associates and building strong teams and loyalty through evaluation, coaching and improvement, and conflict resolution
- Possess a very strong work ethic
- Software skills: All Microsoft Windows operating systems, advanced skills working with Microsoft Word, Outlook, Excel, SQL, PowerPoint, Visio, SAP (MSS and MPP), AX 2009 and 2012, POS, SharePoint and internal CRM tools
- Radiological monitoring
- Protective equipment usage
- Hazard communication
- Public safety awareness
- Decontamination procedures
- Quality control procedures
- Hazardous materials handling
- Environmental monitoring
- Sampling and analysis
- Chemical agent analysis
- CBRN detection techniques
- Teamwork and collaboration
- Military operations
- Decision-making
- Combat training
- Field training
- Weapons handling
- Vehicle inspection
- Equipment maintenance
Affiliations
- Alpha Gamma Rho Fraternity, Beta Nu Chapter August 2012 – August 2013
- Planning Officer
- Kept records for the 35 members
- Served as chairman of the Judicial Board
- Oversaw the expulsion of members not meeting brotherhood requirements
- New Member Class President
- Managed personnel contributing to the class project
- Kept record of attendance at all new member events
- Conducted sorority relations
- Frank Phillip’s College Student Senate August 2011 - May 2012
- Chairman of the on-campus student living committee.
- Conducted over 200 surveys
- Reported to the Student Senate qualitative findings and solutions regarding student sentiments of on campus housing
Certification
- ITIL
- MS-700 (Teams)
HONORS & AWARDS
Lone Star FFA Degree, Texas FFA Organization .................................................................2010, Outstanding Agriculture Student, Frank Phillips College……………………… ........................................2012, New Member of the Year, Alpha Gamma Rho Fraternity………………………........................................2013, Officer of the Semester, Alpha Gamma Rho Fraternity………………………........................................2013
Timeline
CBRN Specialist
US Army
04.2023 - Current
Audio-Visual
BP Americas
07.2022 - 11.2022
Lead Audio-Visual
BP Americas
08.2019 - 11.2020
Service Delivery Analyst/Audio-Visual support
Infosys BPO, BP Americas
06.2017 - 08.2019
Microsoft Operations
Infosys BPO, Reno NV
09.2016 - 06.2017
Microsoft Operations
Wimmer Solutions, Reno NV
06.2015 - 09.2016
Associates - Agriculture Science
Frank Phillips College
Plant and Environmental Science -
Texas A&M University