Jake Dore
Warner Robins,GA
Summary
Dependable server providing fast, high-quality customer service to guests in a restaurant setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Fully acclimated and fluent with computer processes and software.
Overview
8
8
years of professional experience
Work History
Server
Longhorn Steakhouse
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages efficiently with focus in attention to customer needs and specifications.
- Worked with Point of Sale systems to acquire orders, manage bills, and handle complimentary items.
- Contributed with team members during busy shifts for maximum, efficient workflow and excellent guest experiences.
- Achieved award for top quality in customer service and efficiency and integrity amongst team members.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Gas Station Attendant
Kroger
11.2020 - 05.2021
- Maintained clean and orderly work station.
- Assisted with inventory management, helping to keep stock levels consistent and updated.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
- Implemented process improvements that streamlined operations while maintaining safety standards compliant with local regulations.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Ensured accurate cash handling and maintained balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Host
Longhorn Steakhouse
05.2017 - 11.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Cashier
Bojangles'
09.2016 - 04.2017
- Greeted customers entering premises and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Lifted and moved heavy loads up to 50 pounds consistently.
Education
High School Diploma -
Houston County High School
Warner Robins, GA05.2020
Skills
- Memory retention
- Service prioritization
- Guest Relations Management
- Regulatory Compliance
- Decision-Making
- Process Monitoring
Timeline
Server
Longhorn Steakhouse
06.2021 - Current
Gas Station Attendant
Kroger
11.2020 - 05.2021
Host
Longhorn Steakhouse
05.2017 - 11.2020
Cashier
Bojangles'
09.2016 - 04.2017
High School Diploma -
Houston County High School