Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephen "Jake" Dorr

Nederland,CO

Summary

Dynamic professional with a strong background in customer service and operational support in retail and tech industries. Recognized for effectively resolving conflicts, coordinating workflows, and fostering team alignment in high-pressure situations. Seeking to apply these capabilities in a leadership role at Indian Peaks Ace Hardware to improve team performance and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Remote Camera Operator

LiveControl
01.2022 - 09.2022
  • Operated live-stream camera systems remotely for churches, funerals, weddings, and other live events.
  • Managed real-time direction and broadcast composition for events, often under pressure with no on-site assistance.
  • Recognized for reliability, consistency, and broadcast quality, leading to promotion to Customer Event Support Specialist.

Customer Event Support Specialist

LiveControl
01.2022 - 09.2022
  • Promoted to Event Support Specialist after serving as a top-tier Remote Camera Operator, recognized for consistently exceeding performance standards at the company.
  • Coordinated real-time scheduling and technical direction for 5–20 remote camera operators during live-streamed events across the U.S.
  • Served as the primary point of contact for customers, resolving scheduling conflicts, technical issues, and billing concerns with professionalism and urgency.
  • Took over operational roles when team members were absent, maintaining broadcast quality, and ensuring event coverage without interruption.
  • Authored detailed documentation to streamline workflows and reduce common operational errors among RCOs.
  • Performed proactive camera and hardware checks prior to events, and conducted troubleshooting as needed, including direct client outreach to resolve on-site issues.
  • Collaborated with cross-functional departments to deliver timely, accurate support beyond the core scope of the team.
  • Created detailed reports of all service activities for management review.

Customer Service Representative

Best Buy
Boulder, CO
08.2012 - 01.2013
  • Delivered front-line customer service at registers and service counters in a high-volume retail environment during peak seasons.
  • Processed returns and exchanges while addressing sensitive concerns, including escalated and nearly violent disputes, defusing tensions with composed, empathetic communication and a focus on positive resolution.
  • Responsible for opening and closing duties, accurate cash handling, phone support, and inventory management.
  • Maintained a clean, organized sales floor and stockroom while supporting sales goals and operational efficiency.

Education

High School Diploma -

Coast Redwoood Highschool
Ben Lomond, CA
06-2010

University of Colorado Boulder
Boulder, CO

Skills

  • Retail operations and scheduling
  • Documentation creation
  • Real-time direction
  • Conflict resolution
  • Team collaboration
  • Communication skills
  • Inventory management and floor operations
  • Workflow documentation and training
  • Cash handling and POS systems
  • Cross-departmental collaboration
  • Customer support

References

Available upon request

Timeline

Remote Camera Operator

LiveControl
01.2022 - 09.2022

Customer Event Support Specialist

LiveControl
01.2022 - 09.2022

Customer Service Representative

Best Buy
08.2012 - 01.2013

High School Diploma -

Coast Redwoood Highschool

University of Colorado Boulder

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