Jake Draklich
scottsdale,Arizona
Summary
I worked at Ace Hardware for 1 year and three months and in that time I learned numerous life skills and problem solving abilities that would translate perfectly. I have been described as a trustworthy, hardworking, and reliable individual. I take great pride in these characteristics as I do believe they define who I am today.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Ace Hardware
05.2023 - 08.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
Chaparral High School
Scottsdale, AZ05-2025
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
Ace Hardware
05.2023 - 08.2025
High School Diploma -
Chaparral High School