Jake Drone

Service Manager for two dealer locations (Albion & Flora)

Promote and support different services provided and marketed by the company (inspections, maintenance programs, etc.) to customers to meet service department goals

Schedule and assign work orders and job areas to technicians according to their skill and knowledge

Monitor open work orders and see that they are properly completed and billed in a timely fashion

Assist customers with questions and inquiries in regard to scheduling services and equipment repairs

Work closely with parts and sales departments to meet customer needs

Schedule and assign work orders and job areas to technicians according to their skill and knowledge

Utilize technology to troubleshoot problems and provide assistance to customers.

Develop and supervise Service Managers and Service Technicians

Collaborate with cross functional teams to acquire new customers and grow market share

Monitor key performance indicators to track productivity and efficiency metrics across multiple locations

Manage recruiting, engagement, and employee training activities

Lead regional efforts to achieve service sales and profit targets

Assist parts analyst and parts managers in identifying strategic stocking opportunities

Created and implemented projects to resolve excess and obsolete inventory across multiple locations

Built relationships with customers to establish long-term business growth

Achieved parts and service sales goals by cultivating customer relationships

Collaborated with high level management to implement continuous improvement and achieve divisional goals

Recruited, interviewed and hired employees to grow aftermarket business

Led divisional team in supporting high volume customers and developing new strategies to satisfy customer base

Identified and forecasted supply chain constraints and proactively increased stocking strategies

Managed inventory control, store scheduling and store personnel (parts, service and sales)

Completed whole good, part and service sale transactions.

Maintained whole good and parts inventory through data pulls, organized showroom and displayed new feature products

• Improved demand forecast for multiple distribution channels based on previous sales and consumption.
• Utilized historical data, statistical software (Operations Rx) and marketing intelligence to develop and maintain forecast for product lines
• Participated in sales and operations meetings to assess performance, forecast and formulate necessary corrective actions.
• Utilized ERP systems to adjust and maintain safety stock, minimum reorder quantities
• Managed phase in/phase out component and whole inventory levels effectively
• Ran weekly fill rate reports for key customer accounts to increase/decrease forecasted supply
• Supply chain lead for cost save projects across multiple manufacturing locations
• Met with cross-functional teams (sales, buyers, production planners, operations management) to improve efficiencies and decrease downtime
• Maintained key data reports from Operations Rx used by sales, production and warehouse operations