Jake Dunn
Harrisburg ,PA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
year of professional experience
Work History
Assistant Membership Director
LA Fitness
Camp Hill, PA
07.2024 - Current
- Managed the recruitment process of new employees including creating job postings, conducting interviews, and onboarding new emplyees.
- Maintained accurate records of member contact information, payment history and other relevant data in database systems.
- Facilitated communication between different departments within the organization regarding any changes made to policies or procedures that affect members.
- Analyzed membership statistics on a regular basis to measure the effectiveness of outreach efforts and make necessary adjustments accordingly.
- Established relationships with outside organizations that could provide additional resources or services for our members.
- Provided support to existing members by responding promptly to inquiries or complaints via email or telephone.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
Front Desk Associate
LA Fitness
Camp Hill, PA
04.2024 - 06.2024
- Greeted guests upon arrival and provided excellent customer service.
- Welcomed large volume of guests and improved overall customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered phones, booked services, and responded to inquiries from customers.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Supervised Kid's Club.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2022
Some College (No Degree) - Business Management
Onondaga Community College
Syracuse, NYSkills
- Membership recruitment
- Computer skills
- Policy communication
- Membership analysis
- Relationship building
- Customer service
Affiliations
- Varsity lacrosse player in high school and college
- Volunteer at Central Dauphin School District Nutripacks, Central PA Food Bank, CD Lacrosse camps and Wildwood Park
Timeline
Assistant Membership Director
LA Fitness
07.2024 - Current
Front Desk Associate
LA Fitness
04.2024 - 06.2024
High School Diploma -
Commonwealth Charter Academy
Some College (No Degree) - Business Management
Onondaga Community College
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