Jake Eaglefire
Tucson,AZ
Summary
Hardworking and passionate individual who provides friendly and professional customer service. Solid team player with strong communication and organizational skills. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Enjoys communicating with and assisting customers. Expert at providing relevant information and options to successfully resolve issues. Fast learner who operates with a high level of integrity.
Overview
6
6
years of professional experience
Work History
Day Trader
Self-Employed
Tucson, AZ
03.2020 - Current
- Building skills to be an effective day trader.
- Studies trading courses regularly and takes careful notes to increase comprehension and accuracy.
- Analyzes charts and participates daily in financial markets.
- Develops attention to detail, discipline and patience in executing trading strategies.
- Networks on Telegram with other traders to enhance learning experience.
Restaurant Rockstar
Choice Health Bar
Paia, HI
07.2018 - 03.2020
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Created outstanding smoothies and acai bowls and prepared savory vegan meals.
- Answered phone calls, input phone orders and used problem-solving skills to assist disgruntled customers.
- Reliably attended every shift on time and smoothly filled in for other workers on busy and understaffed days.
- Completed side tasks efficiently and effectively.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Bartender, Cashier and Food Runner
Farm Burger
Berkeley, CA
02.2016 - 06.2018
- Provided quality customer service working various positions in high-volume restaurant.
- Served long lines of customers as cashier and kept high degree of accuracy entering custom orders.
- Maintained updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Received orders at full service bar and over phone.
- Engaged customers in conversation while preparing drinks at bar and completing side work tasks.
- Kept restaurant presentable and well-stocked to meet customer needs.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Communicated important details to other team members to better serve customers.
- Trained and mentored new team members.
- Worked collaboratively with staff and always maintained positive and supportive vibe.
Education
Certified Massage Therapist -
World School of Massage & Holistic Healing Arts
San Francisco09.2012
Bachelor of Science - Anthropology & Sociology
Elmira College
Elmira, NY05.2009
Skills
- Guest Satisfaction
- Phone Inquiries
- Customer Service and Rapport
- New Employee Mentoring
- High-Volume Environments
- Anticipating Guest Needs
- Handling Difficult Customers
- Order Accuracy and Delivery
- Warm and Friendly
- Team Player
Timeline
Day Trader
Self-Employed
03.2020 - Current
Restaurant Rockstar
Choice Health Bar
07.2018 - 03.2020
Bartender, Cashier and Food Runner
Farm Burger
02.2016 - 06.2018
Certified Massage Therapist -
World School of Massage & Holistic Healing Arts
Bachelor of Science - Anthropology & Sociology
Elmira College
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