Jake Eisenberg
Information Technology
Brooklyn,New York
Summary
Experienced team member with over 2 years of experience in handling food and customer support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Team Member
Shake Shack Inc.
New York, New York
02.2018 - 03.2020
- Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Customer Service
Youth Marketing Connection LLC
New York, New York
07.2016 - 08.2016
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
No Degree - Information Technology
Brooklyn Job Corps
Brooklyn, NY 08.2016 - 04.2018
High School Diploma - Information Technology
Fort Hamilton High School
Brooklyn, NY 09.2011 - 06.2015
Skills
Computer skills
Cultural awareness
Good listening skills
Teamwork
Complaint resolution
Timeline
Team Member
Shake Shack Inc.
02.2018 - 03.2020
No Degree - Information Technology
Brooklyn Job Corps
08.2016 - 04.2018
Customer Service
Youth Marketing Connection LLC
07.2016 - 08.2016
High School Diploma - Information Technology
Fort Hamilton High School
09.2011 - 06.2015