Jake Empero
Studio City,CA
Summary
Diverse background spanning the drug and alcohol treatment industry to the restaurant and service sector. Wealth of experience in various roles. Committed to personal excellence and approaches tasks with patience and understanding. Skilled in building lasting relationships with clients while maintaining professional boundaries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Advisor
Refine Recovery
01.2025 - Current
- As a client advisor I monitor medication management, attend to client's personal needs and maintain a comfortable environment to foster recovery
IOP Technician
Westwind Recovery
12.2022 - 12.2024
- As an IOP tech I run groups with clients, maintain the outpatient center, and also maintain sober living homes
- Work one on one with clients
- Drive clients to and from outpatient center to houses
- Work as a team
- Practice patience while working with difficult clients
Resident Advisor
Rise Wellness Center
07.2022 - 12.2022
- As a resident advisor I oversee residential clients at a drug and alcohol detox and residential center
- My responsibilities include but are not limited to, cleaning the residence, overseeing clients, preparing meals for clients, and passing medication out to clients
Barback
The Highlight Room
07.2021 - 01.2022
- As barback, I was responsible for lifting heavy boxes, stocking bottles, stocking ice, stocking glasses, and cutting garnishes
- I worked in a fast paced environment while multitasking
Server
MOULIN Bistro
01.2019 - 01.2020
- As a server I was responsible for providing a pleasant experience for guests while serving beverages and preparing food
- Responsible for handling cash and payments
- Bussing and cleaning the restaurant as well as opening and closing the restaurant
Server
EnoSteak
01.2018 - 06.2019
- Company Overview: As a Server at Enosteak at The Ritz-Carlton in Laguna Niguel
- I execute five star service to guests of the hotel by practicing the principles of trust, honesty, integrity, commitment, and respect
- I establish relationships with guests making them Ritz-Carlton guests for life
- My direct duties include establishing a relationship with guests, executing the steps of service, and creating a memorable experience while they dine with us
- As a Server at Enosteak at The Ritz-Carlton in Laguna Niguel
2nd Assistant Manager
Zumiez
01.2017 - 01.2018
- As a 2nd Assistant Manager I perform excellent customer service while driving sales and ensuring the customer experience is to absolute satisfaction
- My duties include opening the store, closing the store, markdowns, handling the cash register, leading the sales team, and recovering the sales floor
Server
Montage Beverly Hills
01.2015 - 01.2016
- As a server at Montage Beverly Hills I executed 5 star service under pressure to very discerning guests
- I practiced values such as Integrity, Respect, Honesty, Gracefulness, and Humility while still focusing on providing excellent guest service and a positive experience in a 5 star environment
- My duties included preparing drinks, running food, taking orders, clearing tables, greeting guests, and providing impeccable guest service while following the 5 star steps of service, going beyond expectations to satisfy guests
Server
The Cheesecake Factory
01.2014 - 01.2015
- As a server I was responsible for ensuring absolute guest satisfaction throughout the guests' dining experience
- My duties included creating a positive, friendly environment, providing excellent customer service, and ensuring all service steps were executed properly
Education
Bachelor's degree - Communications
California State University-Northridge
Northridge, CA01.2025
Skills
- Drug and alcohol counselor
- Guest services
- Cleaning Experience
- Client interaction
- Client retention strategies
- Relationship management
Certification
Food Handler Certification
Timeline
Client Advisor
Refine Recovery
01.2025 - Current
IOP Technician
Westwind Recovery
12.2022 - 12.2024
Resident Advisor
Rise Wellness Center
07.2022 - 12.2022
Barback
The Highlight Room
07.2021 - 01.2022
Server
MOULIN Bistro
01.2019 - 01.2020
Server
EnoSteak
01.2018 - 06.2019
2nd Assistant Manager
Zumiez
01.2017 - 01.2018
Server
Montage Beverly Hills
01.2015 - 01.2016
Server
The Cheesecake Factory
01.2014 - 01.2015
Bachelor's degree - Communications
California State University-Northridge
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