Jake Figurski
32W226 Glos Street Wayne,IL
Summary
Driven and dynamic professional with a proven track record at North Central College, enhancing customer service feedback scores significantly. Expert in database management and strategic messaging, I excel in multitasking and teamwork, consistently delivering beyond expectations. Skilled in Microsoft Office and statistical analytics, I leverage my abilities to drive success and foster loyalty.
Overview
3
3
years of professional experience
Work History
Retail Worker
North Central College
Naperville, IL
09.2024 - Current
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote special items.
- Improved customer service feedback scores through outstanding service.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Built customer loyalty by engaging with and identifying the product needs of customers.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Ticketed, arranged, and displayed merchandise to promote sales.
Golf Honor Caddie
St. Charles Country Club
St.Charles, IL
04.2022 - 08.2024
- Cleaned vehicles, booths, and ride seats to achieve sanitary compliance with park regulations.
- Coordinated with other caddies and course staff for smooth play.
- Stocked supplies necessary for caddie activities, including towels, tees, pencils, and markers.
- Advised players on club selection based on distance and course conditions.
- Recognized customer satisfaction levels throughout play by monitoring behavior and attitudes towards caddie services.
- Provided accurate readings of greens to aid in putting.
- Assisted golfers with decision-making strategy and course analysis.
- Repaired divots, raked bunkers, replaced flags, and cleaned clubs after completed rounds.
Education
BBA - Business Economics
North Central College
Naperville, IL05-2026
Skills
- Data formatting
- Database management
- Strategic messaging
- Crisis communications
- Teamwork
- Multitasking
- Committed
- Microsoft Office
- iOS
- Statistical Analytics
- Impromptu speaking
Affiliations
- Volunteer Work: Feed My Starving Children, Little Home Church by the Wayside
- Internship: Wheaton Academy Athletic Director
- Activities and Societies: Football Team, Worship Coordinator - NCC Focus, Student Worker
Timeline
Retail Worker
North Central College
09.2024 - Current
Golf Honor Caddie
St. Charles Country Club
04.2022 - 08.2024
BBA - Business Economics
North Central College
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