Jake Fox
Plano,TX
Summary
Motivated individual with a proven track record at Dive Time Pools, LLC, enhancing client satisfaction and retention through exceptional service and relationship building. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base.
Overview
4
4
years of professional experience
Work History
Account Manager
Dive Time Pools, LLC
05.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed diverse portfolio of accounts, maintaining timely communication and resolving problems effectively.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Pool Cleaner/Inside Sales Representative
Poolwerx of Flower Mound
01.2021 - 05.2023
- Cleaned and maintained 47 residential pools and assisted in 4 commercial pools year-round.
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Prevented costly pool repairs by routinely checking pumps, filters, and other essential equipment for optimal functionality.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supported clients in troubleshooting minor issues over the phone or email, reducing downtime for their pools and spas.
- Kept accurate records of all services performed per visit using handheld devices or paper logs as needed.
- Efficiently scheduled service appointments to maximize daily productivity while minimizing travel time between job sites.
Education
No Degree - Freight Broker Certificate
Load Training
Online Course10.2024
High School Diploma -
Melissa High School
Melissa, TX05.2020
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Upselling
- Customer rapport
- Vendor Relations
- Documentation And Reporting
Timeline
Account Manager
Dive Time Pools, LLC
05.2023 - Current
Pool Cleaner/Inside Sales Representative
Poolwerx of Flower Mound
01.2021 - 05.2023
No Degree - Freight Broker Certificate
Load Training
High School Diploma -
Melissa High School
Similar Profiles
Michael LeveretteMichael Leverette
Project Manager at Dive in poolsProject Manager at Dive in pools
Juan C GarzonJuan C Garzon
Maintenance Technician at BTD Bottom Time Dive ServiceMaintenance Technician at BTD Bottom Time Dive Service
RAJSHEKHAR SINGHRAJSHEKHAR SINGH
Business Development Manager at Dive Hire LLCBusiness Development Manager at Dive Hire LLC