Ja`ke Franz
Pacific,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, demonstrated during my tenure at Amazon. Skilled in packaging and labeling, with a keen attention to detail, I excel in fast-paced environments, consistently meeting order fulfillment targets. My proactive approach and ability to work under pressure have significantly contributed to team success and efficiency improvements.
Overview
4
4
years of professional experience
Work History
Cabin Agent
Unifi Ermc
SeaTac, WA
06.2022 - 07.2024
- Cleaned and sanitized aircraft lavatories to meet company standards.
- Contributed to a positive team environment by actively collaborating with colleagues during pre-flight briefings, in-flight service, and post-flight wrap-up activities.
- Served as an approachable resource for first-time travelers, offering guidance on navigating airports, customs processes, and other travel-related concerns.
- Participated in ongoing training programs to remain current on industry best practices and maintain top-notch service standards.
- Upheld company policies regarding prohibited items onboard aircrafts while remaining diplomatic when enforcing regulations to ensure overall safety compliance.
- Collaborated with fellow crew members to provide seamless service during meal distribution and beverage offerings.
- Loaded inventory of supplies onto cabin service truck and unloaded unused supplies after flight arrival.
- Contributed to on-time departures by efficiently completing boarding procedures and assisting with baggage stowage.
- Cleaned aircraft to prevent build-up of debris and grime .
- Improved customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Ensured safety standards were met by conducting thorough pre-flight cabin inspections and equipment checks.
- Reduced language barriers by utilizing multilingual skills to communicate effectively with diverse groups of passengers.
- Assisted passengers with special needs, ensuring comfort and a positive travel experience.
- Created a welcoming atmosphere for passengers upon boarding, offering assistance with seating arrangements and carry-on luggage placement.
- Lifted Number pounds to carry cleaning equipment and cases of supplies for servicing aircraft.
- Demonstrated strong communication skills while delivering clear safety demonstrations for passengers before takeoff.
Warehouse Worker
Amazon
Kent, WA
11.2022 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Customer Service Representative\Cashier
Bath & Body Works
Collection Mall
02.2021 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Delivery Station Receiver
Funko
Everett, WA
08.2020 - 12.2020
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Developed efficient tracking methods for inbound shipments, enabling real-time updates on delivery status.
Education
Degree In Art - Arts
Tyian High School
Badrigada Guam 08.2015
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Attention to Detail
- Order Fulfillment
Timeline
Warehouse Worker
Amazon
11.2022 - 03.2023
Cabin Agent
Unifi Ermc
06.2022 - 07.2024
Customer Service Representative\Cashier
Bath & Body Works
02.2021 - 05.2021
Delivery Station Receiver
Funko
08.2020 - 12.2020
Degree In Art - Arts
Tyian High School