Summary
Overview
Work History
Education
Skills
Timeline
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Ja`ke Franz

Pacific,WA

Summary

Proven track record in enhancing customer satisfaction and streamlining warehouse operations, demonstrated during my tenure at Amazon. Skilled in packaging and labeling, with a keen attention to detail, I excel in fast-paced environments, consistently meeting order fulfillment targets. My proactive approach and ability to work under pressure have significantly contributed to team success and efficiency improvements.

Overview

4
4
years of professional experience

Work History

Cabin Agent

Unifi Ermc
SeaTac, WA
06.2022 - 07.2024
  • Cleaned and sanitized aircraft lavatories to meet company standards.
  • Contributed to a positive team environment by actively collaborating with colleagues during pre-flight briefings, in-flight service, and post-flight wrap-up activities.
  • Served as an approachable resource for first-time travelers, offering guidance on navigating airports, customs processes, and other travel-related concerns.
  • Participated in ongoing training programs to remain current on industry best practices and maintain top-notch service standards.
  • Upheld company policies regarding prohibited items onboard aircrafts while remaining diplomatic when enforcing regulations to ensure overall safety compliance.
  • Collaborated with fellow crew members to provide seamless service during meal distribution and beverage offerings.
  • Loaded inventory of supplies onto cabin service truck and unloaded unused supplies after flight arrival.
  • Contributed to on-time departures by efficiently completing boarding procedures and assisting with baggage stowage.
  • Cleaned aircraft to prevent build-up of debris and grime .
  • Improved customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
  • Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
  • Ensured safety standards were met by conducting thorough pre-flight cabin inspections and equipment checks.
  • Reduced language barriers by utilizing multilingual skills to communicate effectively with diverse groups of passengers.
  • Assisted passengers with special needs, ensuring comfort and a positive travel experience.
  • Created a welcoming atmosphere for passengers upon boarding, offering assistance with seating arrangements and carry-on luggage placement.
  • Lifted Number pounds to carry cleaning equipment and cases of supplies for servicing aircraft.
  • Demonstrated strong communication skills while delivering clear safety demonstrations for passengers before takeoff.

Warehouse Worker

Amazon
Kent, WA
11.2022 - 03.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Customer Service Representative\Cashier

Bath & Body Works
Collection Mall
02.2021 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Delivery Station Receiver

Funko
Everett, WA
08.2020 - 12.2020
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
  • Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
  • Developed efficient tracking methods for inbound shipments, enabling real-time updates on delivery status.

Education

Degree In Art - Arts

Tyian High School
Badrigada Guam
08.2015

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Attention to Detail
  • Order Fulfillment

Timeline

Warehouse Worker

Amazon
11.2022 - 03.2023

Cabin Agent

Unifi Ermc
06.2022 - 07.2024

Customer Service Representative\Cashier

Bath & Body Works
02.2021 - 05.2021

Delivery Station Receiver

Funko
08.2020 - 12.2020

Degree In Art - Arts

Tyian High School
Ja`ke Franz