Jake Friesen
Denver,Colorado
Summary
Dynamic Operations and Human Resources Executive with a proven track record at TARGET, excelling in operations management and team leadership. Spearheaded initiatives that enhanced employee retention and boosted sales by 5%. Adept at fostering cross-functional collaboration and implementing innovative strategies to elevate customer experience and operational excellence.
Overview
13
13
years of professional experience
Work History
Human Resources Executive
TARGET
Denver, CO
01.2021 - Current
- Planned store operations, allocated resources strategically, and trained team leaders to enhance customer experience and boost sales.
- Supervised a staff of 250 while managing payroll and staff training to ensure regulatory compliance.
- Volunteered for charity events and managed various store activities to promote community engagement.
- Elevated sales revenue to $85M by effectively managing employees and optimizing staffing levels through coordinated scheduling.
- Oversaw vital store processes, ensuring smooth execution of daily operations without a store director.
- Administered store budget, managed funds and donations, and monitored talent management and performance metrics.
- Ensured high employee retention by addressing issues promptly and fostering a positive work culture that drives productivity.
- Developed cross-functional relationships among managers and employees to enhance communication and collaboration.
New Store Opening Executive
TARGET
01.2021 - 01.2022
- Served as a liaison between 3rd party vendors, contractors, and the management.
- Tracked the performance of all contractors, implemented industry best practices, and ensured compliance with all requirements regarding product placement and fixtures, and store layout.
- Led talent acquisition, look for new talents within the district, and trained/onboarded directors.
- Successfully launched 2 new Target stores within the Denver area, upholding Target’s values and signature customer service standards; coordinated with the headquarters to allocate and source required resources and hired/trained all staff.
- Strategically planned all long-term and short-term operations of the store to ensure new store success and administered logistics; coordinated with the community and mapped out the store regarding square footage.
- Assisted store teams and 3rd party contractors in completing their tasks prior to deadlines and facilitating effective store operations; communicated progress to the management and provided operational support during the freight flow process.
- Attained fixtures to supplement the store setup leveraging strong relations with other store partners despite the widespread fixture manufacturing/delivery interruptions.
Logistics Executive Team Leader
TARGET
01.2015 - 01.2021
- Administered inventory and managed store replenishment to ensure timely supply availability.
- Oversaw logistics operations and staffing for two stores with a focus on efficiency.
- Led online order pickups and shipments, enhancing store processing capabilities.
- Provided leadership to three team leads, forecasting trends for new store transitions.
- Delivered extensive training to leaders, facilitating promotions to executive positions.
- Achieved Executive of the Month recognition multiple times among 83 stores for operational excellence.
- Transitioned logistics process from overnight to early morning, increasing operational efficiency.
- Maintained top turnover rates in the district by developing employees based on competence.
Guest Experience Executive Team Leader
TARGET
01.2013 - 01.2015
- Supervised and managed all store operations with a focus on maintaining superior guest experience and satisfaction.
- Drove store sales by improving customer experience based on data collected from guest feedback via surveys.
- Planned and implemented innovative strategies to drive customer loyalty and improve store operations.
- Governed the group of 83 stores in 2014 and 2015 during the most loyalty driver sign-ups.
Education
Bachelor's Degree - Business Finance
DAKOTA STATE UNIVERSITY
Madison, SD01.2013
Skills
- Operations management
- Sales and marketing
- Channel marketing and enablement
- Campaign strategy
- Execution and reporting
- Content development
- Customer service
- C-level reporting
- Succession planning
- Social media strategies
- HR operations
- Customer relationship management
- Community relations
- Performance management
- Logistics coordination
- Cross-functional collaboration
- Trend analysis
- Team leadership
- Critical thinking skills
- Project planning
- Microsoft Office Suite
Comments
Management, FY 2021, Even throughout a challenging year with a global pandemic, you were still able to deliver across the board on some of the key metrics. Thank you! We had consistent visits throughout the year, showing how consistent your teams' processes and operations were. Jake, you are always willing to do what is right for the business. You work whenever is needed to support and accommodate your team and the business which I appreciate. All of your hard work really showed this year and paid off.
Timeline
Human Resources Executive
TARGET
01.2021 - Current
New Store Opening Executive
TARGET
01.2021 - 01.2022
Logistics Executive Team Leader
TARGET
01.2015 - 01.2021
Guest Experience Executive Team Leader
TARGET
01.2013 - 01.2015
Bachelor's Degree - Business Finance
DAKOTA STATE UNIVERSITY