Jake Gammill
Celina,TX
Summary
Versatile Digital Marketer with a proven ability to thrive in fast-paced environments and manage multiple responsibilities across e-commerce, retention, campaign strategy, and customer experience. Skilled at executing high-impact marketing initiative while supporting operations, creatives , and data driven decision making. With a strong ability to problem solve, pivot quickly, and deliver results under tight deadlines.
Overview
5
5
years of professional experience
Work History
Digital Marketing Manger
House Of Outdoors
01.2023 - Current
- Lead digital strategy across e-commerce, retention marketing, and brand growth for multiple outdoor brands including Googan Squad and Bass Mafia.
- Manage website builds, integrations, promotional campaigns, product launches, and omnichannel marketing to drive revenue and customer engagement.
- Oversee email, SMS, push notification, and loyalty programs. Integrating data-driven insights to improve conversion rates and customer retention.
- Collaborated with creative team, design team, and operations team to execute new product release, seasonal campaigns, and large scale sale events.
- Responsible for merchandising strategy, website optimization, and managing brand's digital presence.
Customer Relations Manager
House Of Outdoors
01.2021 - 01.2023
- Managed day to day customer experience across email, and digital channels. Ensuring accurate, fast, and professional support.
- Communicated directly with customers to troubleshoot issues, provide product knowledge, and resolve escalations with a positive outcome.
- Identified trends in customer concerns and collaborated with internal teams to improve processes and reduce repeat issues.
- Developed and maintained customer service guidelines, response framework, and best practices to ensure consistency across all support touchpoints.
Education
No Degree - Construction Management
Collin Colleg
Allen, TXSkills
Marketing & Strategy
- Digital Marketing Strategy
- Campaign Planning & Execution
- Promotional Calendar Management
- Product Launch Strategy
E-Commerce & Website Management
- Shopify (Themes, Merchandising, Site Builds)
- Conversion Rate Optimization
- On-Site Merchandising & Category Management
- Landing Page Optimization
Creative & Content
- Copywriting (Email, SMS, Push Notifications, Website, Ads)
- Campaign Creative Direction
- Product Descriptions & Naming
- Brand Voice Development
Timeline
Digital Marketing Manger
House Of Outdoors
01.2023 - Current
Customer Relations Manager
House Of Outdoors
01.2021 - 01.2023
No Degree - Construction Management
Collin Colleg