Jake Ganon
Miami,FL
Summary
Service Technician with a proven ability to manage high volumes of service calls while maintaining quality and efficiency. Demonstrated commitment to exceptional service delivery and continuous skill enhancement. Strong background in customer issue resolution and team collaboration, leading to positive outcomes. Reliable and adaptable with excellent communication and problem-solving capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IFLO
09.2024 - Current
- Effectively managed high-stress situations, resolving disputes while maintaining professionalism.
- I handle 20+ incoming calls per day provide tech support to customer having issues with there devices
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and company.
- Responded promptly to customer inquiries regarding products, services, and company information.
- Ensured accurate and timely order fulfillment to boost customer satisfaction.
- Entered order information into system and updated customer accounts for tracking purposes.
- Streamlined data entry processes, improving efficiency and minimizing errors.
Service Technician
NewSouth Window Solutions Retail
02.2020 - 06.2024
- Delivered exceptional face-to-face customer service, fostering positive client relationships and satisfaction
- Detailing, repairing, and maintaining windows, including fixing screens and reglazing procedures
- Replaced 100+ sliding glass door panels , repaired 75+ entry doors and reglaze over 250+ windows to ensure optimal function and appearance
- Installed fire alarms to enhance safety compliance within client properties.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Site Manager
Clean Machine
04.2016 - 02.2020
- Managed staff operations during shifts, ensuring effective team performance
- Provided comprehensive training for new employees to align with company standards
- Participated in hiring processes to enhance team performance and service capability
- Conducted equipment maintenance and repairs, including conveyor chains, brushes, and vacuums.
- Addressed and resolved 200+ customer complaints promptly, both in-store and via phone, enhancing accountability and satisfaction
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, and safe environment for customers and employees.
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- I ordered the correct amount of chemicals for all locations and ensured timely delivery
Construction Supervisor/Hybrid
Ganon Home Improvement
01.2011 - 06.2016
- Handled various construction projects, including both interior and exterior work, while maintaining a strong emphasis on quality and safety.
- Contributed to the successful completion of projects through active participation in demolitions and wall constructions
- Facilitated smooth execution of tile installations through effective coordination of tool and material acquisition
- Ensured productivity and tool accountability by supervising team members when owner was absent.
- Delivered materials to various job sites, facilitating timely project completion.
- Implemented effective remote collaboration tools such as Zoom, resulting in a 20% increase in team productivity.
- Successfully organized and led virtual meetings and presentations, promoting active engagement and seamless communication.
- Developed and adhered to structured work schedules, ensuring consistent productivity and timely completion of tasks.
- Adapted quickly to remote work challenges, including technology troubleshooting and maintaining a work-life balance, to sustain high performance.
Education
High School Diploma -
James Madison High School
5051 Peachtree Corners Circle12.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Order processing
- Administrative support
- Data collection
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
Certification
- Driver's License
- Google Analytics Certification
- Forklift Certification
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
IFLO
09.2024 - Current
Service Technician
NewSouth Window Solutions Retail
02.2020 - 06.2024
Site Manager
Clean Machine
04.2016 - 02.2020
Construction Supervisor/Hybrid
Ganon Home Improvement
01.2011 - 06.2016
High School Diploma -
James Madison High School
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