Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake Gerich

Tolland,CT

Summary

Motivated cashier and stocker with 5 years of experience in Custodial and customer service. Accomplished various tasks daily, including stocking shelves with product and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Works well with a team.

Overview

7
7
years of professional experience

Work History

Custodian

Tolland Public Schools
01.2019 - 01.2023
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Maintained inventory of cleaning supplies and materials while staying within budget constraints set by the school administration.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Completed routine floor stripping, sealing, and finishing.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Operated buffers and burnishers to clean and polish floors.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Improved outdoor appearance with regular groundskeeping duties such as lawn care, leaf removal, and snow removal when necessary.
  • Moved furniture for cleaning and set up for special events.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Ensured waste management efficiency by properly disposing of trash and recyclables according to regulations.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained positive relationships with coworkers by providing support in their tasks and sharing knowledge about best practices in custodial work.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Cashier

Tolland Cordial Shop
01.2018 - 01.2019
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Set up new sales displays each week with fresh merchandise.

Night Porter

Big Y Supermarket
01.2016 - 01.2018
  • Demonstrated flexibility and adaptability by effectively handling unexpected situations or emergencies that arose during overnight shifts, minimizing disruption for guests.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Enhanced guest satisfaction by promptly addressing requests and ensuring a clean and comfortable environment.
  • Increased workplace safety by immediately reporting potential hazards.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Reconciled used supplies against inventories for timely stock replenishment.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.

Education

High School Diploma -

Tolland High School
Tolland, CT
06.2013

Skills

  • Safety Standards and Protocols
  • Snow Removal
  • Flexible Schedule
  • Groundskeeping
  • Floor polishing
  • Policy and Procedure Enforcement
  • Special Event Preparation
  • Room Setup and Breakdown
  • Cleaning Expertise

Timeline

Custodian

Tolland Public Schools
01.2019 - 01.2023

Customer Service Cashier

Tolland Cordial Shop
01.2018 - 01.2019

Night Porter

Big Y Supermarket
01.2016 - 01.2018

High School Diploma -

Tolland High School

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Jake Gerich