Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
Generic

Jake Glass

Lincolnwood,IL

Summary

Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Maadan
Teaneck, NJ
01.2023 - Current
  • Followed all safety protocols while driving.
  • Handled cash payments from customers for delivery orders.
  • Processed online payments via credit card, debit card or PayPal.
  • Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.
  • Provided excellent customer service throughout the delivery process.
  • Worked in fast-paced, ever-changing environment.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Assisted in unloading delivery trucks containing food supplies.
  • Helped in receiving and organizing food delivery supplies.
  • Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
  • Answered phone calls to assist customers with questions and orders.
  • Processed returned merchandise by strictly following store return and exchange procedures.

INVENTORY ASSOCIATE

ATN INC
Lincolnwood, IL
09.2021 - 01.2022
  • Delivered samples to showroom
  • Organized display of showroom
  • Conducted inventory data management
  • Prepared samples for consumers
  • Took inventory of merchandise to identify items needing reordering or replenishment
  • Disposed of damaged or defective items
  • Stocked shelves, racks and cases with new or transferred merchandise
  • Obtained merchandise from bins and shelves
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks
  • Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards
  • Cleaned display cases, shelves and aisles
  • Operated equipment such as forklifts
  • Maintained assigned truck in neat and clean condition, optimizing operations

DELIVERY DRIVER AND SERVER

Great Chicago Food and Beverage
Chicago, IL
01.2019 - 09.2020
  • Drove positive customer experience by building relationships and providing solutions to customer needs
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record
  • Memorized menu to help diners make informed meal choices
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • Jotted down customer orders and promptly delivered food and drinks
  • Greeted and accommodated guests, building positive experience
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Delivered customer checks and securely processed credit card or cash payments
  • Presented menus to answer questions about items and make recommendations
  • Set up linens, dishes, and silverware to prepare tables for customers
  • Listened to customer concerns and complaints and quickly rectified issues
  • Answered telephones to take reservations or to-go orders
  • Filled condiment, salt and pepper, and napkin containers
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning

Education

Associates - General studies

OAKTON COMMUNITY COLLEGE
Des Plaines, IL
07.2022

Skills

  • Customer Experience
  • Stocking and Replenishing
  • Customer Order Fulfillment
  • Shipping and Packaging
  • Proper Storage Procedures
  • Inventory Replenishment
  • Merchandise processing
  • Order picking and processing
  • Stocking
  • Packaging and labeling
  • Pallet jack use
  • Time management
  • Customer service

Certification

  • First Aid
  • Illinois Coaching Certificate

References

  • Gedalya Shames, Head Of Sales, ATN INC, (847) 975-9652, gedalya@atntrading.com
  • Samantha Kolkey, Executive Director, Options For College Success, (847) 425-4797, samantha@optionsforcollegesuccess.org

Affiliations

  • Ice Hockey Player
  • athletic

Timeline

Manager

Maadan
01.2023 - Current

INVENTORY ASSOCIATE

ATN INC
09.2021 - 01.2022

DELIVERY DRIVER AND SERVER

Great Chicago Food and Beverage
01.2019 - 09.2020

Associates - General studies

OAKTON COMMUNITY COLLEGE

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