Jake Grant
Endicott,NY
Summary
Adept at human resources management and complex problem-solving, I excelled at Conduent, leading payroll for 300 employees and managing high-volume transactions. Recognized for streamlining processes and enhancing team performance, my approach significantly improved operational efficiency and project completion times. My leadership is marked by decisive action and effective coaching, driving teams toward excellence.
Overview
16
16
years of professional experience
Work History
Supervisor
Conduent
Endicott, NY
01.2021 - Current
- Lead payroll for 300 employees paid bi-weekly
- Lead a diversified team and managed a staffing agency for hiring and disciplinary actions
- Conducted NYS unemployment claims and other HR related activities
- Managed the teams hours, full-time, part-time and such schedules to align to business needs
- Managed workflow for NYS Thruway, Port-Authority & MTA of 200k+ transactions per day
- Worked closely with a Quality Assurance team of 6 and 2 Team Leads hired by myself to meet SLA for the client
- I9 Certified
- Conducted interviews
- Streamlined workflow processes, reducing project completion times.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Team Lead
Conduent
Endicott, NY
07.2019 - 01.2021
- Interviewed potential candidates
- Was part of a team that lead 300 employees in an office and remote
- Assisted in IT related tasks for remote work and repairs of equipment in office and remote
- Worked extensively with Excel, Word and other Office related programs
- Approved/denied time off for staff requests based on business need
- Maintained accurate records of employee attendance and task completion times.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Implemented strategies to take advantage of new opportunities.
Data Entry Operator
Conduent
Endicott, NY
11.2018 - 07.2019
- I received employee of the month and shortly after was promoted to Team Lead
- I processed documents for NY-EZPass digitally
- Identified, corrected, and reported data entry errors.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Data Entry Operator
Paper Alternative Solutions
Endicott, NY
07.2018 - 11.2018
- I received employee of the month before my conversion to Conduent
- Identified, corrected, and reported data entry errors.
Package Handler
FedEx
Farmington, NY
07.2016 - 07.2018
- I received employee of the month 3 times while I was in this position
- I was the most knowledgeable package handler and often chosen for extra duties
- I was involved on the safety committee to help other package handlers work safely
Backroom Associate
Target
Greece, NY
01.2013 - 01.2016
- Dealt with unloading trucks for inventory, stocking the backroom shelves and the store before opening
- Assisted guests in store with additional tasks and questions
Sales Representative
Dial America
Henrietta, NY
01.2009 - 01.2010
- I was a sales representative that sold Sirius XM subscriptions
- I was at the top of the sales board
Education
Rochester Institute of Technology
Rochester, NY01-2015
Associates Degree -
Monroe Community College
Rochester, NY01.2014
Monroe Community College
Rochester, NY01.2008
High School Diploma -
Greece Athena High School
Rochester, NY01.2007
Skills
- Schedule development
- Negotiation
- Human resources management
- Waste reduction
- Complex Problem-solving
- Decision-making
- Performance management
- Conflict resolution
- Project management
- Coaching and mentoring
Accomplishments
- I have received many employee of the month awards throughout my professional life at multiple different organizations.
- I have been recognized, promoted and celebrated throughout all of my positions I've ever held
Timeline
Supervisor
Conduent
01.2021 - Current
Team Lead
Conduent
07.2019 - 01.2021
Data Entry Operator
Conduent
11.2018 - 07.2019
Data Entry Operator
Paper Alternative Solutions
07.2018 - 11.2018
Package Handler
FedEx
07.2016 - 07.2018
Backroom Associate
Target
01.2013 - 01.2016
Sales Representative
Dial America
01.2009 - 01.2010
Rochester Institute of Technology
Associates Degree -
Monroe Community College
Monroe Community College
High School Diploma -
Greece Athena High School
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