Jake Groch
Montoursville,PA
Summary
A meticulous, determined and personable individual with background in hospitality industry; seeking a full time position as your driver.
Overview
3
3
years of professional experience
Work History
Host, Busser, Banquet Service
Holiday Inn
10.2022 - 08.2024
- Served as a welcoming Host and efficient Busser at The James, creating an inviting and distraction-free atmosphere for diners
- Collaborated with colleagues to provide exceptional service and maintain a positive work environment
- Participated in Banquet Service, ensuring memorable events and catering experiences for guests
Host, Busser, Banquet Service
DiSalvo's Restaurant
08.2023 - 06.2024
- Thrived in a fast-paced upscale Italian restaurant known for its stringent customer service standards
- Maintained a conversational yet professional tone during interactions, making each customer feel valued and at home
- Consistently exceeded customer expectations, contributing to the restaurant's reputation for excellence.
Service Champion
Taco Bell
07.2021 - 07.2022
- Greeted and assisted Taco Bell customers with a friendly and welcoming attitude
- Demonstrated an affinity for up-selling, suggesting menu additions that enhanced the dining experience and increased restaurant revenue
- Addressed customer inquiries, resolved issues, and provided product recommendations based on extensive menu knowledge
- Received plenty of positive feedback, including a letter of commendation for exemplary service.
Education
High School Diploma -
Loyalsock Twp Senior High School
Williamsport, PA06.2023
Skills
- CDL Class A
- Washington State P/EVO
References
- Austin Lang, Head Manager at Taco Bell, (252) 671-6772
- Mandy Packard, Hotel Management at Holiday Inn, (570) 244-7323
- Marissa Disalvo, Front-of-House Manager at Disalvo's Restaurant, (570) 279-0074
- Rick Groch, Sales Consultant at Keck's Food (570) 404-1328
Timeline
Host, Busser, Banquet Service
DiSalvo's Restaurant
08.2023 - 06.2024
Host, Busser, Banquet Service
Holiday Inn
10.2022 - 08.2024
Service Champion
Taco Bell
07.2021 - 07.2022
High School Diploma -
Loyalsock Twp Senior High School
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