Jake Guerin
Fort Collins,Colorado
Summary
Dynamic Sales and Customer Service expert with a passion for delivering exceptional experiences. Proficient in effective communication and adept at negotiating win-win solutions. Committed to providing outstanding customer service by leveraging an extensive understanding of products and services, cultivating customer loyalty, and driving revenue growth. Skilled in training, managing, coaching, and mentoring sales and customer service teams, with a natural ability to connect with individuals across all levels of an organization and the general public. Constantly striving to innovate and improve the customer experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
Mountain View Softwash
10.2020 - Current
- Business Operations Management: Successfully managed day-to-day business operations, ensuring smooth and efficient workflow.
- Operational Efficiency Improvement: Enhanced operational efficiency and productivity by managing budgets, accounts, and costs effectively.
- Employee Training and Motivation: Trained and motivated team of employees to excel in their daily business functions, fostering high-performing work environment.
- Customer Consultation and Solution Proposals: Consulted with customers to understand their unique needs and requirements, providing tailored and optimal solutions to meet their expectations.
- Market Research and Competitor Analysis: Conducted comprehensive target market research to identify customer preferences and trends, enabling strategic decision-making and staying ahead of competitors.
- Equipment Maintenance and Inspection: Performed regular inspections of washing tools, equipment, and materials to identify any necessary damages or repairs, ensuring uninterrupted service delivery.
- Customer Communication and Support: Delivered exceptional customer service by promptly addressing customer inquiries on pricing, products, procedures, and materials used, ensuring a positive customer experience.
- Managed day-to-day business operations.
Senior Sales Agent
Redfin
10.2020 - 01.2022
- Negotiated contracts and sales terms with new and existing clients.
- Promoted brand awareness and utilized networking to increase brand development.
- Kept detailed track of sales and customer information using internal CRM software, continuously updating data to maintain accuracy.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Presented purchase offers to sellers for consideration.
- Negotiated contracts on behalf of clients.
- Sold 150+ properties generating $60M+ in sales.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Increased home sales through persuasion, negotiation and ability to close.
Realtor, Real Estate Marketing & Sales Consultant
Worley Real Estate
09.2013 - 09.2020
- As a realtor, assess buyers' needs and synchronize with current market conditions; accompany buyers on property visits, advising them on suitability and value.
- As a real estate marketing and sales consultant, advise clients on target marketing strategies to demonstrate property value and desirability; utilize Worley's 14-Point marketing plan.
- Provide resources to facilitate all aspects of home buying and selling processes, including arranging company events and social gatherings.
- Facilitate 100+ transactions to generate $20M+ in sales.
- Achieved Sacramento Association of Realtor's Master's Club list in 2015 and 2016 by generating $4.5M+ in sales within 8-20 transactions.
- Co-authored 2016 The Ultimate Guide to Sacramento Real Estate, a book providing behind-the-scenes information to help buyers make informed decisions on real estate transactions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Founder & CEO
G-Factor Gaming
03.2011 - 08.2020
- Founded, grew, and now manage mobile game theater and interactive party environment with multiple vehicles.
- Developed and monitor company website, social media accounts, and booking system, ensuring brand visibility and recognition as well as 99.7% on-time event availability.
- Generated $200K+ in gross profits for 2014, 2015 & 2016 by creating and implementing marketing campaigns utilizing Google AdWords.
- Developed and implemented sales strategies to increase revenue.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
IT Solutions Remedy Architect
IBM
02.2005 - 04.2012
- Served as team lead for ten developers focused on translating client requirements and creating/implementing long-term solutions.
- Supported custom-designed help desk and change management applications, managed upgrades and implementations to provide 99.3% system availability.
- Collaborated with product and engineering team members to define and develop new product concepts.
- Completed 15 major projects in 2012 by collaborating with agile development team and testing, developing and maintaining web and desktop-based software applications.
- Developed specifications, drawings and engineering artifacts and reports.
- Identified and remediated single points of failure and security risks.
Education
High School Diploma -
University High Lab School
Greeley, Colorado1989
Skills
- Lead prospecting
- Customer service
- Point-of-sale orders
- Sales expertise
- Customer relations
- Client relationship building
- Sales strategy
- Brand promotion
Certification
- Certified Negotiation Expert (CNE) via The Real Estate Negotiation Institute, 2015 - present
- Certified Technical Consultant RAC (Remedy Approved Consultant)
- Certified CSS (Customer Service Support) Certified ITIL Foundation
- Certified Remedy Administration & Programming 3.x thru 6.x
- Softwash Systems Certified Technician
Affiliations
- National Association of Realtors (NAR), 2014-present Sacramento Association of Realtors (SAR), 2014-present.
- Local member of Greeley Area Realtor® Association (GARA) since 2020.
Additional Information
- Results-driven licensed realtor generating 70+ real estate transactions and $15M+ in sales within 2 years. Leverages extensive sales and customer support background to develop and maintain productive client relationships, closing high-value sales. Specializes in remedy development and solutions, communicating with internal and external stakeholders at all levels
Timeline
Owner/Operator
Mountain View Softwash
10.2020 - Current
Senior Sales Agent
Redfin
10.2020 - 01.2022
Realtor, Real Estate Marketing & Sales Consultant
Worley Real Estate
09.2013 - 09.2020
Founder & CEO
G-Factor Gaming
03.2011 - 08.2020
IT Solutions Remedy Architect
IBM
02.2005 - 04.2012
High School Diploma -
University High Lab School
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