Jake Hall
Maricopa,Az
Summary
To advance and develop a career by securing a challenging yet rewarding leadership position within this company, leveraging personal management, supervisory, communicative, and administrative skills to foster mutual growth and success.
Overview
16
16
years of professional experience
Work History
Operations Manager
Amazon Fulfillment
08.2024 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
Amazon
10.2022 - 08.2024
- Spearheaded the Military Lead Academy, providing mentorship to fellow veterans within Amazon to facilitate career growth through monthly sync calls and guidance
- Achieved outstanding results, steering strong delivery station to become one of the top 3 delivery stations in North America for quality out of 450 stations, as per the World-Wide Score Card
- Demonstrated leadership by launching Same Day package volume at DPX7, contributing to operational efficiency
- Established and maintained relationships between Amazon and DSP leadership for 7 DSPs and up to 530 DAs, driving performance and safety improvements
- Collaborated with regional leadership and support teams to rectify pay-related inconsistencies, resulting in a $50M+ change to DA wages within the region
- Trained and coached 10 AAs to successfully implement the EV Swap process for AMZL Rivian Vans
- Led initiatives to improve DSP performance, achieving top rankings in the region for 3 key DSP metrics
- Managed and delegated 146 EV chargers across 7 DSPs, effectively communicating operational barriers to key stakeholders for resolution
- Successfully staffed, labor planned, & launched SSD for Amzl DPX7 as well as took owner ship as SSD Champion while training counter and UTR staff
- Help promote one of our direct reports to Ops Manager to aid at Amzl DTU3
- Launched the pilot of EV test charger's and established a working relationship with the EV maintenance team, Pearce, to mitigate capacity risk to the station
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Area Manager II
Amazon
04.2021 - 08.2022
- Developed a fully automated dispatch system by amnesty lane, contributing to operational efficiency and potential cost savings
- Implemented key safety features for AIAO dispatch, reducing the station's RIR for DA assists
- Temporarily assumed the role of L6 Ops Manager at DTU3, maintaining and enhancing operational metrics
- Designed a dispatch wave sequence to prioritize SV & CDV dispatch in extreme temperatures, ensuring driver safety and package integrity during the summer
- Provided guidance and coaching to new managers from Amazon's military pathways program during Peak season
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Area Manager
Amazon
04.2020 - 04.2021
- Collaborated with the CO routing team to reduce the number of packages being brought back due to business closures, resulting in a 31% decrease in returned packages
- Partnered with LP to track and monitor DNR's / Concessions, reducing overall concessions to under 1k DPMO
- Achieved top rankings in the Desert Region for On Time Dispatch, On Time Delivery, and Route Success Rate
- Optimized the DTU3 dispatch process, maintaining a 33-day streak of 100% On Time Dispatch during peak season
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Driver Support Specialist III
Amazon
07.2019 - 04.2020
- Established Bottom 5 station meetings to improve yard efficiency, resulting in a 10-20% increase in yard usage during peak season
- Trained and coached 20 new L3 team members for the Mobil maintenance department
- Implemented an auditing process and quip file to decrease defects in dwelling trailers
- Tracked and managed all sims/repair tickets for AMZL trailers across the state to reduce dwell time and yard clutter
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Delivered goods and products to customer on time and in excellent condition.
Production Metal Fabrication Manager
BEMO
06.2016 - 07.2019
- Managed up to 30 Labor ready personnel on shipping and packaging product orders for shipment
- Oversaw HR escalations, employee concerns, shift scheduling, equipment management, and training
- Conducted safety meetings and implemented SOPs to reduce recordable injuries
- Created standardized audits for equipment tracking and accountability
- Championed the adoption of cutting-edge technologies, enhancing overall operational efficiency within the department.
- Analyzed production data and prepared reports for senior management.
- Utilized data analysis tools to identify and resolve production issues.
- Trained in and implemented emergency response procedures to protect team members and property.
- Led cross-functional problem-solving initiatives to address recurring issues in product design or manufacturing processes, resulting in improved product performance and reduced defects rate over time.
- Spearheaded the successful completion of complex fabrication projects, collaborating with cross-functional teams throughout all stages of development.
Lead AZ Republic Distribution
AZ Republic
07.2013 - 05.2016
- Promoted to lead coordinator for paper distribution in the valley within 4 months
- Conducted route audits and ensured adequate paper supply for contractors
- Coordinated with mail room staff to ensure sufficient coupon supply for higher sales
- Organized staff meetings and coordinated key actions for holiday events
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Checked product levels and recommended new purchases.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
Soldier
United States Army
03.2009 - 10.2012
- Served in two combat tours during active duty, participating in key operational missions
- Graduated in the top 10% of class for Warrior leadership course
- Selected for advanced training prior to second deployment
- Discharged as an E5 under honorable conditions
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Maintained required level of proficiency in use of firearms.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
Education
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZ12.2015
High School Diploma -
Cortez
Phoenix, AZ05.2006
Skills
- Excel
- OSP/Site planning
- Problem-Solving
- Operations Management
- Decision-Making
- Performance monitoring
- Staff Development
- Customer Relationship Management
- Health and safety compliance
- Performance Management
- Logistics Management
- Project planning and development
- Work flow planning
- Cost Reduction
- Data Analysis
- Employee Motivation
- MS Office
Certificationsskills
- Proficient in Excel, resource allocation, data analysis, and presentation.
- Experience in OSP/Site planning, GEMBA REP, TOM SME, CPR Certified, and Paragon.
Timeline
Operations Manager
Amazon Fulfillment
08.2024 - Current
Operations Manager
Amazon
10.2022 - 08.2024
Area Manager II
Amazon
04.2021 - 08.2022
Area Manager
Amazon
04.2020 - 04.2021
Driver Support Specialist III
Amazon
07.2019 - 04.2020
Production Metal Fabrication Manager
BEMO
06.2016 - 07.2019
Lead AZ Republic Distribution
AZ Republic
07.2013 - 05.2016
Soldier
United States Army
03.2009 - 10.2012
Bachelor of Science - Justice Studies
Grand Canyon University
High School Diploma -
Cortez
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