Summary
Overview
Work History
Education
Skills
Timeline
Additional Work Experience
Generic

Jake Halverson

Racine

Summary

Versatile and dependable professional with over a decade of experience in customer service, team leadership, and operational support in customer-facing and supervisory roles, with experience handling office-related duties such as scheduling, reporting, and team coordination. Proven ability to manage responsibilities independently, solve problems proactively, and communicate clearly with clients, staff, and supervisors. Strong attention to detail, time management, and organizational skills make me an asset in fast-paced, high-responsibility environments. Seeking a full-time position where professionalism, adaptability, and dedication are valued.

Overview

18
18
years of professional experience

Work History

Security Officer

GardaWorld
11.2023 - 06.2025
  • - Maintained building security through surveillance, access control, and routine inspections
  • - Responded promptly to incidents and emergencies, ensuring calm, professional resolution
  • - Drafted detailed reports to document events, support investigations, and inform management
  • - Provided customer service to employees and visitors while enforcing site regulations
  • - Ensured safety during evacuations and coordinated with EMTs when needed

Delivery Driver

DoorDash
07.2021 - 09.2023
  • Recognized as a "Top Dasher" for consistently high performance and customer satisfaction.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Communicated effectively with customers regarding order status, handling inquiries and resolving issues promptly.
  • Navigated routes efficiently using GPS systems, minimizing delivery times while maintaining safety standards


Cashier (Promoted to Lead Cashier)

Pilot Flying J
06.2019 - 06.2021
  • - Oversaw front-end operations, ensuring accurate transactions and smooth customer flow
  • - Trained and supported new employees, helping maintain high service standards
  • - Handled customer questions and provided helpful solutions
  • - Helped resolve customer complaints and questions with professionalism
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Store Manager

Papa Murphy's Pizza
10.2013 - 06.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Achieved district's highest customer satisfaction rating in 2017
  • Managed inventory levels, optimizing stock to reduce waste and improve availability.
  • Trained and developed staff, fostering a team-oriented environment focused on customer service excellence.
  • Managed inventory control, cash control, and store opening and closing procedures.

Crew Member (Promoted to Shift Lead)

Papa Murphy's Pizza
01.2007 - 10.2013
  • Prepared and assembled high-quality pizza orders according to customer specifications.
  • Ensured compliance with food safety and sanitation standards during food preparation.
  • Took orders, prepared meals, and collected payments.
  • Operated kitchen equipment efficiently, ensuring adherence to safety protocols.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Trained new crew members on operational procedures and best practices for efficiency.

Education

Bachelor of Arts - English

University of Wisconsin-Parkside
Kenosha, WI

Paralegal Pathway Certificate - Paralegal Studies

Washington Online Learning Institute
New City, NY
04-2012

Skills

  • Customer Service Excellence
  • Conflict Resolution & De-Escalation
  • Team Supervision & Training
  • Report Writing & Documentation
  • Organizational & Time Management
  • Reliable & Consistent Work Ethic
  • Clear oral/written communication
  • Comfortable using scheduling tools, shift logs, and basic workplace apps

Timeline

Security Officer

GardaWorld
11.2023 - 06.2025

Delivery Driver

DoorDash
07.2021 - 09.2023

Cashier (Promoted to Lead Cashier)

Pilot Flying J
06.2019 - 06.2021

Store Manager

Papa Murphy's Pizza
10.2013 - 06.2018

Crew Member (Promoted to Shift Lead)

Papa Murphy's Pizza
01.2007 - 10.2013

Bachelor of Arts - English

University of Wisconsin-Parkside

Paralegal Pathway Certificate - Paralegal Studies

Washington Online Learning Institute

Additional Work Experience

  WIPZ Radio - Kenosha, WI

  Rock Director DJ | Fall 2006 - Fall 2013

  • - Programmed On-Air content and operated broadcasting software
  • - Conducted interviews with professional recording artists
  • - Organized promotional events and campaigns
  • - Awarded "Newcomer of the Year" in April 2007

      

  Kenosha Literacy Council - Kenosha, WI

  English Tutor | Jan 2011 - May 2011

  • - Tutored students in English and basic Mathematics
  • - Wrote articles and formal communications
  • - Assisted with assessments and reviewed written assignments


   University of Wisconsin System - Kenosha, WI

  Article Writer | Jan 2010 - Oct 2010

  • - Wrote articles on assigned topics for publication
  • - Collaborated with university departments and student organizations
  • - Comfortable with both customer-facing and behind-the-scenes rolesWIPZ Radio - Kenosha, WI

Similar Profiles

CREATE PROFILE