Jake Hansen
Duluth,MN
Summary
Proactive hospitality worker with extensive experience managing multiple tables and delivering prompt, attentive service. Skilled in resolving customer concerns, maintaining cleanliness, and collaborating with team members for seamless operations. Brings strong customer engagement, cash-handling accuracy, and a commitment to high-quality service in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Bayfield Inn
06.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Busser
Greunkes First Street Inn and Dining
06.2023 - 09.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Hospitality Worker
Wonderstate Coffee
05.2021 - 06.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes, and emptying trash.
- Processed payments with a focus on accuracy and correct cash-handling procedures.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
High School Diploma -
Bayfield High School
Bayfield, WI06.2024
Skills
- Exceptional customer service
- Team Player
- Cool Under Pressure
- Cash Handling
- Guest Engagement
- Professional Appearance
- Experience of juggling work and school life simultaneously
Certification
- Youth Apprenticeship
Timeline
Server
The Bayfield Inn
06.2023 - 08.2024
Busser
Greunkes First Street Inn and Dining
06.2023 - 09.2023
Hospitality Worker
Wonderstate Coffee
05.2021 - 06.2022
High School Diploma -
Bayfield High School