Jake Harris
Marketing
Columbus,OH
Summary
Highly motivated worker with extensive customer service and sales experience. Have been recognized for sales performance and excellence in customer service. Effectively promote products and increase revenue by connecting with customers and recommending different products and deals. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Focused on customer loyalty by providing friendly and skilled support. Work well with all types of people, with a proven history of working with kids and coordinating events.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Sales Assistant
AutoZone
Columbus, OH
10.2020 - 04.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Created and implemented sales strategies to successfully meet company targets.
- Interacted with approximately 50 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
- Supported retail distributors, dealers and customers through in-person and telephone support.
Restaurant Server
Old Bag Of Nails Pub
Bexley, Ohio
11.2018 - 03.2020
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Birthday Party Supervisor
Pump It Up
Cincinnati, OH
04.2015 - 02.2018
- Coordinated and structured kids parties and birthdays
- Enhanced satisfaction by going above and beyond with customer service and playing with the kids
- Achieved great efficiency with transferring and coordinating kids from room to room, keeping schedules on track for the remainder of the day
Education
BBA - Business Marketing
Capital University
Columbus, OH 08.2018 - Current
High School Diploma -
William Mason High School
Mason, OH 08.2014 - 05.2018
Skills
Customer service and care
Accomplishments
- Creation of a mocked marketing plan for 3 companies: Hands n Paws, Zepp Golf, and The Crispy Coop. For Zepp Golf and The Crispy Coop, I also created a strategic, creative, and tactical brief.
- Certified in Microsoft Word, Office, Powerpoint, Excel, and Outlook
- Made deans list (3.5 GPA or higher)
- Played college football at Capital University from July 2018 to March 2021
Volunteer
- Helped run a youth football camp with ages K-9th grade from 2015-2018
- Visited Nationwide Children's Hospital and played games with patients during 2019 Summer
- Helped coordinate a youth camp at Capital University during 2019 Summer
- Read books to young kids at Montrose Elementary
- Served at a soup kitchen in Lebanon, Ohio during the 2019 Summer
Timeline
Sales Assistant
AutoZone
10.2020 - 04.2021
Restaurant Server
Old Bag Of Nails Pub
11.2018 - 03.2020
BBA - Business Marketing
Capital University
08.2018 - Current
Birthday Party Supervisor
Pump It Up
04.2015 - 02.2018
High School Diploma -
William Mason High School
08.2014 - 05.2018
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