Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAKE HEARD

Cambridge,MN

Summary

Detail-oriented entry-level professional with a proven ability to effectively manage multiple tasks and thrive in high-pressure environments. Broad industry experience in healthcare, customer service, food service, custodial service, and manufacturing. Consistently delivers exceptional results with a focus on quality and efficiency. Dedicated team player with excellent problem-solving skills and a strong work ethic.


Overview

16
16
years of professional experience

Work History

Lead Operator

Proto-Tech Design
08.2019 - Current
  • Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
  • Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
  • Properly set up machines at beginning of each shift and verified function.
  • Served as a subject matter expert, providing guidance and assistance to junior operators in troubleshooting equipment malfunctions.
  • Provided on-the-job training to newly hired workers and team members.

Custodian

Elk River Public Schools
07.2017 - 08.2019
  • Custodian at high school as well as district offices within the school district.
  • Custodial duties include cleaning, moping, vacuuming, window cleaning, garbage removal and recycling.
  • Minor maintenance duties.
  • Job required a great deal of autonomy.

Cook

Maple Grove Hospital
12.2016 - 07.2017
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Cook/Dietary Aid

Allina Health
05.2012 - 01.2016
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Regularly interacted with guests and positively engaged with customers offering menu information, providing suggestions and showing genuine appreciation for their business.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Cook

Broadway Pizza
08.2009 - 05.2012
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Education

Bachelor of Arts - History

Southwest Minnesota State University
Marshall, MN
05-2025

Skills

  • Analytical problem-solving
  • Customer engagement
  • Collaborative teamwork
  • Supportive interpersonal skills
  • Reliable and accountable
  • Detail-oriented analysis

Timeline

Lead Operator

Proto-Tech Design
08.2019 - Current

Custodian

Elk River Public Schools
07.2017 - 08.2019

Cook

Maple Grove Hospital
12.2016 - 07.2017

Cook/Dietary Aid

Allina Health
05.2012 - 01.2016

Cook

Broadway Pizza
08.2009 - 05.2012

Bachelor of Arts - History

Southwest Minnesota State University

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