Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Manager

Jake Helsing

Parker,CO

Summary

Dynamic manager with a proven track record at Chick-fil-A, enhancing customer satisfaction through effective conflict resolution and outstanding communication. Skilled in team leadership and quality control, I foster collaboration and mentor staff, driving performance improvements and reducing complaints by implementing rigorous standards. Committed to delivering exceptional service and cultivating a culture of growth.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Chick-fil-A
02.2023 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Service Leader

Chick-fil-A
07.2021 - 02.2023
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.

Education

Legend High School
Parker, CO

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Conflict resolution
  • Expectation setting
  • Clear communication
  • Teamwork and collaboration
  • Positive attitude

Accomplishments

  • Completed the "Avery Dennison Supreme Wrap Films Training".
  • Successfully wrapped a whole vehicle which met the Avery Dennison Trainers' expectations.
  • Wrapped many intricate pieces with both cast and calendar film.
  • Detailed many cars to an excellent standard for payment.

Certification

  • [Avery Dennison Certified Installer] Training - [6 months]

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Crafting and DIY Projects
  • I like working with my hands and fixing things
  • Photography
  • Automotive, both watching it progress and engaging with it, working on cars, going to events and shows
  • Detailing cars

Timeline

Manager

Chick-fil-A
02.2023 - Current

Service Leader

Chick-fil-A
07.2021 - 02.2023

Legend High School
Jake Helsing