JAKE HINDMAN
Caney
Summary
I am an AWS Partner-experienced cloud engineer with a strong foundation in leadership, customer delivery, and operational excellence with proven experience in designing, migrating, and optimizing AWS environments with well-architected best practices. I am highly passionate about learning cloud services and it is a goal of mine to become an AWS Ambassador by passing all the AWS certifications, while also pursuing the Azure certifications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer I
CloudHesive
11.2021 - Current
- Provide Tier I-II technical support for core AWS services including EC2, RDS, S3, IAM, and VPC.
- Collaborate with stakeholders to implement architectural improvements aligned with the AWS Well-Architected Framework.
- Troubleshoot complex technical issues and optimize system performance to ensure enterprise-level reliability.
- Develop and maintain clear technical documentation, runbooks, and support content to improve team efficiency.
- Manage a 24/7 on-call rotation, responding to system health alerts and following established escalation paths to minimize customer impact.
- Perform critical system maintenance, including automated patch management, snapshot management, and access key rotations.
Education
Bachelor of Science - Business Information Technology - Network Administration
Rogers State University
05.2020
Certificate - Cybersecurity
Rogers State University
05.2020
Certificate - Computer Repair & Networking
Tri County Tech
05.2018
Skills
- Cloud Platforms: AWS (EC2, RDS, S3, IAM, VPC), Microsoft Azure
- VDI & Desktop: AWS WorkSpaces, Virtual Desktop Infrastructure (VDI), Image Management
- Networking & Edge: VPC, Transit Gateway, Route 53, CloudFront, VPN, Hybrid Connectivity
- Governance & Security: AWS Organizations, Service Control Policies (SCPs), IAM (RBAC), AWS Config, WAF/Shield
- Storage & Data: Amazon S3, EBS, Amazon FSx, RDS, DynamoDB, AWS DataSync
- Automation & Monitoring: Lambda, EventBridge, CloudFormation, CloudWatch, Datadog, Systems Manager (SSM)
- Operating Systems: Windows Server, Active Directory, Linux (Ubuntu/Amazon Linux), Virtualization
Websites
Certification
- AWS Certified Solutions Architect - Associate
- AWS Certified AI Practitioner
- AWS Certified Cloud Practitioner
- Microsoft Certified: Azure Fundamentals (AZ-900)
- AWS Certified Advanced Networking - Specialty (In Progress)
Timeline
Cloud Support Engineer I
CloudHesive
11.2021 - Current
Certificate - Cybersecurity
Rogers State University
Certificate - Computer Repair & Networking
Tri County Tech
Bachelor of Science - Business Information Technology - Network Administration
Rogers State University