Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

JAKE HINDMAN

Caney

Summary

I am an AWS Partner-experienced cloud engineer with a strong foundation in leadership, customer delivery, and operational excellence with proven experience in designing, migrating, and optimizing AWS environments with well-architected best practices. I am highly passionate about learning cloud services and it is a goal of mine to become an AWS Ambassador by passing all the AWS certifications, while also pursuing the Azure certifications.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer I

CloudHesive
11.2021 - Current
  • Provide Tier I-II technical support for core AWS services including EC2, RDS, S3, IAM, and VPC.
  • Collaborate with stakeholders to implement architectural improvements aligned with the AWS Well-Architected Framework.
  • Troubleshoot complex technical issues and optimize system performance to ensure enterprise-level reliability.
  • Develop and maintain clear technical documentation, runbooks, and support content to improve team efficiency.
  • Manage a 24/7 on-call rotation, responding to system health alerts and following established escalation paths to minimize customer impact.
  • Perform critical system maintenance, including automated patch management, snapshot management, and access key rotations.

Education

Bachelor of Science - Business Information Technology - Network Administration

Rogers State University
05.2020

Certificate - Cybersecurity

Rogers State University
05.2020

Certificate - Computer Repair & Networking

Tri County Tech
05.2018

Skills

  • Cloud Platforms: AWS (EC2, RDS, S3, IAM, VPC), Microsoft Azure
  • VDI & Desktop: AWS WorkSpaces, Virtual Desktop Infrastructure (VDI), Image Management
  • Networking & Edge: VPC, Transit Gateway, Route 53, CloudFront, VPN, Hybrid Connectivity
  • Governance & Security: AWS Organizations, Service Control Policies (SCPs), IAM (RBAC), AWS Config, WAF/Shield
  • Storage & Data: Amazon S3, EBS, Amazon FSx, RDS, DynamoDB, AWS DataSync
  • Automation & Monitoring: Lambda, EventBridge, CloudFormation, CloudWatch, Datadog, Systems Manager (SSM)
  • Operating Systems: Windows Server, Active Directory, Linux (Ubuntu/Amazon Linux), Virtualization

Certification

  • AWS Certified Solutions Architect - Associate
  • AWS Certified AI Practitioner
  • AWS Certified Cloud Practitioner
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • AWS Certified Advanced Networking - Specialty (In Progress)

Timeline

Cloud Support Engineer I

CloudHesive
11.2021 - Current

Certificate - Cybersecurity

Rogers State University

Certificate - Computer Repair & Networking

Tri County Tech

Bachelor of Science - Business Information Technology - Network Administration

Rogers State University
JAKE HINDMAN