Microsoft Office Certification
Jake Hope
Murray,KY
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Operations Team Member
Perkins Motor Plex
08.2023 - Current
- Assisted salesmen in daily operations
- Scheduled and managed deliveries of vehicles
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services.
On Call
Edward Jones
03.2023 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Accomplished multiple tasks within established timeframes.
- Assisted BOA and FA by monitoring daily activities.
- Identified and communicated customer needs to financial advisors.
- Traveled to various offices
Streets Department Seasonal Employee
City of Salem Public Works
05.2019 - 08.2022
- Gained strong leadership skills by managing projects from start to finish.
- Responsible for repair and maintenance of city streets
- Trained and supervised new employees
Parking- Customer Service
Murray State University
02.2022 - 04.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Participated in the mediation, de-escalation, and resolution of parking conflicts with customers
- Directed students and employees to the necessary tools and resources to receive parking accommodations
Education
Bachelor’s Degree - Finance and Financial Planning
Murray State University
Murray, KY12-2023
Skills
- Cost-reduction strategies
- Scheduling expertise
- Shipping procedures
- Workload prioritization
- Process enhancements and revisions
- Professionalism
Volunteer Experience
- Church Youth Ministry Leader
- High School Bass Fishing Team Coach
Affiliations
Beta Gamma Sigma, Vice President, 04/2021 - 04/2022
Awards
- Dean's List
- Murray State Bass Anglers Angler of the Year
- Carr Scholarship Recipient (MSU)
- Donald J. Leitch Memorial Scholarship
- Elks Most Valuable Student Scholarship State Finalist
- Sons of the American Revolution Award
Software
Timeline
Operations Team Member
Perkins Motor Plex
08.2023 - Current
On Call
Edward Jones
03.2023 - Current
Parking- Customer Service
Murray State University
02.2022 - 04.2022
Streets Department Seasonal Employee
City of Salem Public Works
05.2019 - 08.2022
Bachelor’s Degree - Finance and Financial Planning
Murray State University
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