Jake Hopkins
San Leandro,CA
Summary
Knowledgeable, motivated, and highly detail oriented customer service professional, familiar with different building systems and overall operations. Skilled in coordinating internal teams and resources as well as outside vendor support for complex services and repairs. Dedicated to keeping operations seamless for staff and visitors.
Overview
12
12
years of professional experience
Work History
Facility Coordinator
Cushman & Wakefield
Virtual
05.2022 - Current
- Prepared and reviewed operational reports and schedules.
- Work order management and escalation.
- Responded to facility inquiries and complaints promptly to take corrective action for verified problems.
- Prepared spreadsheets for work order overview and project updates.
- Coordinated with vendors, engineers, and landlords to address onsite issues and repairs.
- Sent email communications for AD HOC site access for vendor repair work and maintenance.
- Created and distributed work order performance reports for the Facilities Manager and Senior Facilities Manager
Guest Advocate
Target
Fremont, CA
12.2022 - 03.2023
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Maintained an organized workspace while stocking merchandise.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Resolved customer complaints in a professional manner.
- Processed online orders using point-of-sale systems.
Facilities Coordinator
JLL, Jones Lang LaSalle
01.2022 - 05.2022
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Monitored facility to foster safety, security and consistent maintenance.
- Utilized Corrigo and GUTS work order systems to coordinate with work with vendor and acquire security escorts when needed
- Coordinated with security for badge access management
- Created and installed office nameplates
Security Supervisor
Securitas Security Services USA
San Francisco, CA
10.2018 - 01.2022
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Provided security team leadership and contributed to on-call duties.
- Led security team and contributed to on-call shifts.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Conducted site reviews and security audits and made recommendations to management based on findings.
Warehouse Clerk
Safeway
Emeryville, CA
09.2012 - 10.2018
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received, stored and shipped goods and materials.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Prepared and checked cashier register tills.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Scanned customer purchases and supported transactions to streamline sales process.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Increased sales by suggesting specific complementary items to customers.
- Removed damaged and defective stock products, communicating discrepancies or shortages to supervisor.
- Weighed or measured materials, equipment or products using volume meters, scales, rules, or calipers.
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Resolved balance errors using accounting software.
Education
GED -
California GED Testing Service
Virtual, CA03-2022
Skills
- Proficiency with Corrigo and GUTS Work Order Systems
- Adept Knowledge of Google and Microsoft Systems
- Security team leadership
- Investigative procedures
- Staffing and scheduling
- Fluent in English
- Daily status reports
- Report analysis
- Skilled in conflict resolution
- CCTV experience
- Operational effectiveness
- Interviews and interrogations
- Safety and security procedures
- CPR and Child CPR Training
- Loss prevention expertise
- Security officer training
- Opening and closing procedures
- Accurate cash handling
- Deductive reasoning
- Coordinating schedules
- Training and mentoring
- Merchandise stocking
- Customer service-oriented
Timeline
Guest Advocate
Target
12.2022 - 03.2023
Facility Coordinator
Cushman & Wakefield
05.2022 - Current
Facilities Coordinator
JLL, Jones Lang LaSalle
01.2022 - 05.2022
Security Supervisor
Securitas Security Services USA
10.2018 - 01.2022
Warehouse Clerk
Safeway
09.2012 - 10.2018
GED -
California GED Testing Service