Jake Houck

Hired to establish and launch facility operations, ensuring all systems and processes were in place to support the company’s growth from the ground up.

• Reduced operational cost by 20% through preforming maintenance and repairs in house rather than outsourcing.
• Facilitated open communication between executive management, vendors and customers.
• Achieved 99% accuracy rate by implementing daily, weekly and monthly inventory audits, identifying discrepancies sooner allowing for swift resolution.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.

• Executed the startup of the company's largest and newest e-commerce facility, a 540,000 sq/ft
• Co-owned, multi-client operation from lease inception to fully functioning fully staffed by end of Q4-2021
• Achieved 95% facility capacity by January 2022, prompting the opening of a second facility in Q2-2022
• Recruited, onboarded and developed more than 50 hourly and salaried employees in Q3-Q4-2021
• Exceeded company labor KPI of 20% by 2% in Q1-2022, business generated from trucking companies
• Facilitated daily and weekly communications as the main contact for both co-owning companies, maintained separate records for each company, coordinated and directed C-level staff briefings on a weekly basis

• Managed daily operations with a staff of 10 in the inventory and receiving departments and covered the picking, packing, and shipping departments in absence of Warehouse Manager.
• Cross-trained existing employees to maximize team agility and performance.
• Managed imports and exports including freight carrier booking, customs clearance and consolidations.
• Arranged pre and post payments to all venders for purchase orders.
• Reconciled inbound shipments, reported variances to buyers and vendors, determined the proper course of action.
• Assisted the IT department with infrastructure and system upgrades, participated in local server maintenance.
• Created custom written reports through crystal reports Upon request from senior management.

• Supervised team of 8 helpers, laborers and material movers to efficiently complete tasks.
• Organized and managed all inventory projects, safety inspections, and quality reviews
• Developed system for revolving replenishment of pick bins, decreasing need for live order replenishments
• Created standard operating procedures for inventory department, resulting in more consistent processes and outcomes.
• Managed inventory in Accellos High Jump and Sage100 and ensured both systems matched.

• Completed 250 daily cycle counts to maintain accuracy of records.
• Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
• Created system for reporting picking errors as reported from customers.
• Conducted research to address shipping errors and packaging mistakes.