Jake Ittel
Cumming,GA
Summary
A up and coming graphic design major, with about 5 years working in customer service positions. Great with communication, and working together in groups. Will take the intuitive to get tasks done that need to be completed. Motivated to keep the work environment clean and to make sure, that customers are welcomed. Great with handing multi-tasking, and has great time management. Seeking to create a positive work environment.
Overview
8
8
years of professional experience
Work History
Facilities Assistant
Campus Recreation and Intramurals
Statesboro, GA
08.2022 - Current
- Takes Regular walk throughs through out the facility to make sure all patrons are safe, adn make sure all areas are clean
Lifeguard
United Pools Management
Roswell, GA
05.2016 - 08.2024
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with orientation sessions for new lifeguards in training.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained neat and clean pool area and clean water.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Recognized swimmers in need of assistance and acted quickly.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
Retail Sales Associate
Phantom Fireworks
Roswell, GA
05.2021 - 07.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended, selected and located merchandise based on customer desires.
Retail Sales Associate
Khols
Cumming, GA
12.2021 - 07.2023
- Stocked shelves with merchandise according to company standards.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Exchanged merchandise for customers and accepted returns.
Education
High School Diploma -
Cambridge High School
Milton, GA05-2021
Skills
- Emergency Response
- Risk Prevention
- Team Collaboration
- Team Bonding
- Policy Management
- Cpr
- Cpr Certified
- First And Cpr Instruction
- First Aid
- Conflict Resolution
- Risk Management
- Staff Relations
- Store Process Development
- Problem-Solving
- Retail Merchandising
- Multitasking And Organization
- Issue Resolution
- Multi-Tasking Strength
- Customer Needs Assessment
- Friendly And Outgoing
- Multi-Location Management
- Reliable And Punctual
- Customer Experiences
- Critical Thinking
- Superb Time Management
Timeline
Facilities Assistant
Campus Recreation and Intramurals
08.2022 - Current
Retail Sales Associate
Khols
12.2021 - 07.2023
Retail Sales Associate
Phantom Fireworks
05.2021 - 07.2024
Lifeguard
United Pools Management
05.2016 - 08.2024
High School Diploma -
Cambridge High School
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