Jake Jacobsen
Las Vegas ,NV
Summary
Professional with comprehensive experience in front office management, ready to enhance operational efficiency and guest satisfaction. Strong focus on team collaboration, ensuring seamless daily operations and adapting to evolving needs. Expertise in customer service, staff training, and conflict resolution. Known for reliability, strategic thinking, and consistently achieving results.
Overview
8
8
years of professional experience
Work History
Director of Front Office
Trump International Hotel Las Vegas
11.2022 - 08.2024
- Strategized with team on new processes and actively shared ideas, opinions and suggestions to improve environment and hotel experience.
- Optimized room inventory management, ensuring maximum occupancy while minimizing overbooking situations.
- Developed and maintained a high-performing team by providing regular coaching, feedback, and support.
- Conducted thorough employee evaluations, identifying opportunities for professional growth and development.
- Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
Assistant Hotel Manager
Trump International Hotel Las Vegas
01.2018 - 11.2022
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
Front Desk Supervisor
Trump International Hotel Las Vegas
09.2017 - 01.2018
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Housekeeping Manager
Las Vegas Hostel
06.2016 - 09.2017
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Bachelor of Hospitality Management - Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV12.2017
High School Diploma -
Crespi Carmelite High School
Encino, CA 05.2011
Skills
- VIP guest handling
- Front office operations
- Guest satisfaction tracking
- Staff Training and Development
- Upselling strategies
- Guest Relations Management
- Property Management Systems
Timeline
Director of Front Office
Trump International Hotel Las Vegas
11.2022 - 08.2024
Assistant Hotel Manager
Trump International Hotel Las Vegas
01.2018 - 11.2022
Front Desk Supervisor
Trump International Hotel Las Vegas
09.2017 - 01.2018
Housekeeping Manager
Las Vegas Hostel
06.2016 - 09.2017
Bachelor of Hospitality Management - Hospitality Management
University of Nevada, Las Vegas
High School Diploma -
Crespi Carmelite High School
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