Jake Jones
Tooele,UT
Summary
Motivated and dependable professional with a diverse background in construction, safety administration, financial services, and real estate, bringing a strong foundation in operations, compliance, and customer relations. Proven ability to improve systems, support large-scale projects, and drive results, including cost savings, risk reduction, and successful client outcomes. Skilled in communication, problem-solving, negotiation, and cross-functional teamwork across high-pressure environments. Known for taking initiative, staying grounded, and bringing a positive, team-first attitude that uplifts others. Focused on long-term growth and driven to provide value both professionally and for my growing family.
Overview
8
8
years of professional experience
Work History
Safety Administrator
Brahma Group Inc
Salt Lake City, UT
08.2024 - 03.2026
- Conducted routine and surprise safety audits, identifying hazards and ensuring OSHA compliance across job sites, reducing risk and improving overall safety standards.
- Developed and managed employee safety training programs and certification tracking systems, ensuring workers were trained on time and improving onboarding efficiency.
- Streamlined and organized certification records, saving the company approximately $25,000 in retraining costs and increasing audit readiness.
- Supported safety coordination for a 400+ employee shutdown project, ensuring all personnel met compliance and training requirements under tight deadlines.
- Assisted in incident investigations by documenting findings, identifying root causes, and implementing corrective actions to prevent repeat incidents.
- Collaborated with supervisors and cross-functional teams to enforce safety policies and maintain clear communication across high-pressure job environments.
- Built and maintained tracking systems (Excel/databases) for employee certifications and compliance, reducing delays and improving workforce readiness.
Helper
Brahma Group Inc
Soda Springs, ID
06.2024 - 08.2024
- Performed fire watch and hole watch duties during welding, cutting, and confined space operations, actively monitoring for hazards and ensuring OSHA and site safety compliance.
- Maintained zero safety incidents while performing fire watch duties, demonstrating strong attention to detail and commitment to job site safety.
- Supported welders, pipefitters, riggers, and ironworkers with material prep, tool staging, and hands-on assistance, improving workflow efficiency and reducing downtime.
- Assisted with basic rigging and ironwork, including positioning materials, securing loads, and helping align structural components during installation.
- Operated tools such as grinders, cutting wheels (Metabo), and saws to cut, prep, and modify metal for fabrication and installation.
- Installed and secured bolts, supports, and structural components, ensuring proper fit-up and alignment according to job specifications.
- Helped build and set forms and supports for structural legs and pipe systems, contributing to stable and accurate installations.
- Guided forklift operators and equipment handlers during material movement, ensuring safe placement and coordination in active work zones.
- Moved and staged heavy materials across job sites, maintaining organized work areas and keeping crews supplied to stay on schedule.
- Maintained clear communication with crews and supervisors in high-risk environments, helping coordinate safe and efficient operations across multiple trades.
- Operated tools and equipment safely, following standard operating procedures to minimize hazards.
Banking Member Service Representative
SoFi Lending
Cottonwood Heights, UT
04.2023 - 05.2024
- Assisted members with account inquiries and transactions, delivering accurate information while maintaining a high level of service quality.
- Handled high-volume inbound and outbound calls, efficiently resolving issues and improving overall member satisfaction through clear communication and problem-solving.
- Educated members on financial products and account features, increasing understanding and usage of available services.
- Processed account updates and service requests, ensuring accuracy and compliance with company policies and financial regulations.
- Navigated multiple internal systems to research accounts, document interactions, and complete requests, maintaining detailed and compliant records.
- Trained to handle investment-related member calls, providing initial support and appropriately transferring cases requiring licensed financial advisors.
- De-escalated complex or sensitive customer situations by identifying root concerns and delivering effective, timely solutions.
- Met most performance expectations in call quality, resolution time, and customer satisfaction metrics in a fast-paced call center environment
Residential Realtor
Dreamers Real Estate, LLC
Tooele, UT
11.2020 - 03.2023
- Conducted market research and property analysis to identify opportunities and guide clients in buying and selling decisions.
- Managed end-to-end real estate transactions, including contracts, negotiations, and closing processes, ensuring smooth and timely deal completion.
- Negotiated terms between buyers and sellers to maximize value and secure favorable outcomes for clients.
- Advised clients on market conditions, property values, and investment potential, enabling informed decision-making.
- Built and maintained strong client relationships, generating repeat business and referrals through consistent communication and service.
- Prepared and presented contracts and legal documents, ensuring accuracy and compliance throughout the transaction process.
- Collaborated with lenders, inspectors, and other parties to coordinate deals and streamline closing timelines.
- Leveraged local market knowledge and data insights to adjust sales strategies and improve client outcomes.
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
Student Loan Repayment Specialist
Discover Finacial Services
West Valley City, UT
06.2018 - 11.2020
- Managed inbound and outbound calls with customers regarding delinquent student loan accounts, working to resolve past-due balances and restore accounts to good standing.
- Negotiated and set up custom repayment plans, helping customers meet financial obligations while reducing delinquency rates.
- Successfully collected past-due payments, contributing to revenue recovery and minimizing financial losses for the company.
- Helped prevent accounts from reaching charge-off status by proactively engaging customers and identifying workable payment solutions.
- Escalated high-risk or unresolved accounts appropriately, including transferring accounts to charge-off when necessary.
- Delivered high-quality customer service in sensitive financial situations, using empathy and problem-solving to build trust and drive payment compliance.
- Interpreted customer needs and recommended appropriate solutions, balancing customer support with company financial goals.
- Maintained strict adherence to company policies, compliance standards, and call quality expectations in a regulated financial environment.
- Recognized with an “ACE” reward for an (company-wide) outstanding customer service call, effective communication, successful account resolution, and stayed trued to Discovers Value.
Deli Associate
Walmart
Tooele, UT
12.2017 - 06.2018
- Managed deli inventory, ensuring freshness and compliance with health standards.
- Trained new associates on food safety protocols and deli operations.
- Assisted customers with product selection, enhancing overall shopping experience.
- Operated slicing equipment and scales for efficient food preparation.
- Maintained cleanliness of workstations, adhering to hygiene regulations consistently.
Education
High School Diploma -
Stansbury High School
Stansbury Park, UT05-2017
Skills
- Workplace Safety & OSHA Compliance
- Risk Management & Hazard identification
- Process Improvement & System Organization
- Project Coordination & Operations Support
- Skilled Trade Support & Hands On Construction
- Customer Communication & Relationship Management
- Negotiation & Conflict Resolution
- Financial Services & Account Management
- Sales & Persuasion
- Adaptability in High Pressure Environments
- Team Collaboration
Timeline
Safety Administrator
Brahma Group Inc
08.2024 - 03.2026
Helper
Brahma Group Inc
06.2024 - 08.2024
Banking Member Service Representative
SoFi Lending
04.2023 - 05.2024
Residential Realtor
Dreamers Real Estate, LLC
11.2020 - 03.2023
Student Loan Repayment Specialist
Discover Finacial Services
06.2018 - 11.2020
Deli Associate
Walmart
12.2017 - 06.2018
High School Diploma -
Stansbury High School