Jake Kitchen
Mooresville,IN
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to customers and providing comprehensive service. In-depth understanding of sales strategy and sales techniques.
Overview
11
11
years of professional experience
Work History
Retail Sales Representative
MacAllister Machinery Company
09.2019 - Current
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Recommended merchandise to customers based on needs and preferences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
Regional Director
Equipment Technologies
10.2013 - 09.2019
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Visited sites periodically to view service levels and adherence to global service standards.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
- Spearheaded expansion into new territories, conducting thorough market research to identify opportunities and devise entry strategies.
- Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Optimized inventory management processes, balancing stock levels with demand forecasts for reduced carrying costs and improved cash flow management.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
Education
High School Diploma -
Mooresville High School
Mooresville, IN05.2007
Skills
- Customer Engagement
- Purchase Recommendations
- Product Sales
- Product Promotions
- Upselling strategies
- Retail transactions processing
- Brand Awareness
- Consultative Selling
- Teamwork and Collaboration
- Problem-Solving
- Professional Appearance
- Point of sale operation
- Relationship Building
- Independent judgement
- Conflict Resolution
- Product Knowledge
- Teamwork
- Time Management
- Phone Etiquette
- Flexible Schedule
- Interpersonal and written communication
- Sales expertise
- Suggestive Selling
- Trend Awareness
- Sales Goals Attainment
- Brand representation
- Product Demonstrations
- Sales trends
- Goal-Driven
- Organization
- Honest and Dependable
- Team Leadership
- Excellent Written and Verbal Communication
Timeline
Retail Sales Representative
MacAllister Machinery Company
09.2019 - Current
Regional Director
Equipment Technologies
10.2013 - 09.2019
High School Diploma -
Mooresville High School