Chloe Everson

• Delivered one-on-one ABA therapy following individualized treatment plans and behavior intervention strategies.
• Collected accurate session data to track progress and support clinical decision-making.
• Implemented positive reinforcement techniques to encourage skill acquisition and reduce challenging behaviors.
• Assisted BCBA-guided sessions by preparing materials and maintaining structured learning environments.
• Supported communication, social, and daily living skill development through consistent prompting and modeling.
• Documented client responses, behaviors, and session notes using standardized reporting procedures.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Maintained safe, engaging therapy spaces while following center policies and behavior support protocols.
• Collaborated with care team members to reinforce treatment goals and align session activities.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
• Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
• Learned specialized behavior approaches to implement behavioral strategies.
• Supported client using principles of applied behavior analysis.
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
• Used Software to document patient information, progress notes, and treatment plans.
• Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
• Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
• Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.

• Greeted patients and visitors, directing them to appropriate departments with professional customer service.
• Answered multi-line phones, routed calls, and relayed messages to clinical staff accurately.
• Scheduled appointments and coordinated calendar changes using electronic health record systems.
• Verified patient demographics, insurance information, and referral details during check-in.
• Processed forms, documents, and medical records while maintaining confidentiality standards.
• Updated patient accounts and registration data to support accurate front office operations.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Assisted with daily front desk workflow, supporting smooth communication between patients and care teams.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Scheduled, coordinated and confirmed appointments and meetings.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Completed data entry and filing to keep records updated for easy retrieval.
• Developed strong working relationships with team members, fostering a positive work environment.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Planned age-appropriate activities supporting cognitive, social, and emotional development.
• Maintained safe, clean classroom environments aligned with licensing requirements.
• Monitored children's progress and documented developmental observations accurately.
• Communicated daily updates and concerns clearly with parents and caregivers.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
• Worked one-on-one with students and student teachers to increase overall classroom success.

• Assisted customers with product location, pricing, and basic checkout support.
• Restocked merchandise and maintained organized, well-faced salesfloor displays.
• Scanned items and processed transactions accurately at register stations.
• Unloaded freight and stocked inventory according to store replenishment procedures.
• Collaborated with team members to complete daily tasks and resolve store needs efficiently.
• Supported online order fulfillment by picking, packing, and staging merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Reconciled nightly folios, posted charges, and balanced guest accounts for accurate end-of-day reporting.
• Processed late-night check-ins and check-outs while maintaining courteous guest service.
• Audited room charges, taxes, and payments to verify billing accuracy.
• Prepared daily front office reports and transmitted financial summaries for management review.
• Managed reservations, wake-up calls, and routine overnight tasks with minimal supervision.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
• Generated and printed daily financial reports to track hotel performance.

• Processed guest check-ins and check-outs using property management system with accuracy and professionalism.
• Answered calls, handled reservations, and updated booking details for arriving and departing guests.
• Resolved guest concerns promptly, coordinating with housekeeping and maintenance to support smooth service.
• Verified payment methods, posted charges, and balanced folios according to hotel procedures.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Collected room deposits, fees, and payments.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Answered multi-line phone system and enthusiastically greeted callers.
• Answered customer telephone calls promptly and appropriately handled needs.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.

High School Diploma